ACarneiro
Active Member
They can quite easily give you old parts belonging to someone else, if that's how they roll.... #justsaying
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You're comparing the cost of an alignment check with the cost of a full alignment there, but I do agree an independent will still be able to do an alignment much cheaper than a SC will charge.
You should have asked what was actually wrong with the existing brakes or asked for photos of the pads and rotors.
Once the work has been done and they've given you the old parts it would be too late to dispute, so there's no point in doing that.
Once again, a good independant garage is the way to go for this sort of work if you feel they still need attention.
I will ask them on Monday when they call to get payment for the brake clean.
We picked up the car from sales this morning as it was ready too late yesterday.
I didn't let them replace the brake pads and discs, it would be half that price elsewhere if they needed done.
There was nothing wrong with the brakes as far as I was concerned, no strange noises, feel or anything.
We picked up the car from sales this morning as it was ready too late yesterday.
I didn't let them replace the brake pads and discs, it would be half that price elsewhere if they needed done.
There was nothing wrong with the brakes as far as I was concerned, no strange noises, feel or anything.
Got stung by Tesla few weeks ago. Went in for a known problem with front squeaking suspension. Got a phone call the to say 3 out of 4 wheels were buckled and were too dangerous to put back on the car. I was surprised as had no issues but was convinced safety issue and so gave the go-ahead. I asked for the old alloys back (which they were quite shocked about) and took them to an independent alloy wheel specialist.
struggled to find any damage to one other than kerb rash. The other two had very slight dints to the inner rim which the specialist said was absolutely of no consequence and they wouldn’t even bother fixing.
I now have paint peeling off the rear sill which no doubt will be my fault for using the wrong type of water/shampoo to wash my car with.
Great car but worst SC I have come across.
I hope you have contacted the service centre to advise them of this outcome. There's every possibility that they have a rogue employee in the repairs team ... who was perhaps planning to sell the discarded "damaged" wheels ..
MrBadger
Badger out
Spoke to the service centre today when I paid the bill.
Asked what the issue was with the brakes.
They said that when they took off the pads and discs to clean them they could see that they were worn so "suggested" replacing them. But it was only a suggestion.
Seemed very vague to me. I would hope they don't need replacing in the next 12 months before the car goes back.
Asked what the issue was with the brakes.
They said that when they took off the pads and discs to clean them they could see that they were worn so "suggested" replacing them. But it was only a suggestion.
Seemed very vague to me. I would hope they don't need replacing in the next 12 months before the car goes back.
HenryT
Active Member
Typical Tesla. Brakes are supposed to wear, so I would expect they were worn to some extent. The question is by how much? They should be telling you what proportion of useable life they still have left on the pads and the thickness of the discs versus the minimum recommended.
Hope they pointed out the tyres were 'worn' too!
MrBadger
Badger out
Another one for a comment on the Tesla after service survey... What SC was it by the way?
At least you said no though and didn't get stung. tbh, the brake clean was probably quite a reasonable price considering the Tesla SC hourly rate.
It was Edinburgh. They are normally very good and didn't push it.
Just before I sold my RR Sport I had the same discussion with the dealer re brakes. They were a bit more specific about when they would need replaced. I tried to make them last until I sold it, but ended up having to replace them. I had it done at an independent for less than half the main dealer price.
