Took delivery yesterday and the Powell delivery center was strangely quiet and basically a fenced open parking lot with a small office. Only three vehicles (including my own) on the lot. I arrived early for my appointment and sat waiting for 25 mins past the appointment with no one coming down from the office. The guy I spoke with on the phone said he would be there and handling my delivery but he never showed up (someone else eventually came down and helped). Staff were friendly but it’s clear that they are not told anything before it’s public. Tesla provide a great product but I would describe the customer service experience as horrendous.Ordered May 1.. This morning I finally had a call from Tesla in toronto, must be a call centre.. they sound busy. I'm in vancouver. They say I have been assigned a VIN but it is not showing up on the website yet. go figure.. They say the car VIN might not show up until it crosses the border, but once it does it could be delivered two days later since it goes straight to Powell Delivery location for detail/inspection. Great news that it's coming in the 2-4 weeks originally estimated! Very unexpected considering the flood in recent canadian orders. They say they're delivering 20-40 cars a day just in vancouver! crazy.
Insurance was done in the office and I had to provide proof of private insurance coverage (collision / comp) before he would give me my ICBC paperwork. Overall very happy with the car. It gets on average similar mileage to what’s driven. Learning tons of new things every day and enjoying the driving.