Purchased a P3D in September 18 and delivered in December 18. Since I used my own referral it received FUSC.
Delivery Adviser said it would take a bit to show up after delivery. a month later. Still no FUSC.
Call. Oh it is there on our side, you just can't see it. I will send it over to engineering to get you account fixed. It should take no more than a day.
Two months later. Now in a web chat. Same story. It is there, you can't see it, but we can. Send it to engineering it will be fixed in a day.
A month later. Same song, same dance. Plus now, can you send us a screen shot. Screen shot emailed. It will be fixed in a day.
Nothing and the ability to chat disappears. Send a help email through their system, Nothing.
Send another help email to follow up last one. Same song, same dance. No actual proof. Apparently this person did not look at old issues with account or Tesla does not track issue by account. I doubt the latter and suspect the former. She emailed me back and said she would send it to engineering to get it fixed, but gave no timeline.
I don't think we have used 1K free Supercharging yet, so I am not sure it would trigger a credit card call.
Is there any way to get out of this "do loop" and get to someone who can actually do something or am I in the Abbot and Costello sketch for as long as I own the car? I want to be able to see it on my account to ensure that it is actually there.
I used to brag about how good Tesla customer service was. Now? It ranks with down there among the likes of Comcast, United Airlines, and Wells Fargo.
Delivery Adviser said it would take a bit to show up after delivery. a month later. Still no FUSC.
Call. Oh it is there on our side, you just can't see it. I will send it over to engineering to get you account fixed. It should take no more than a day.
Two months later. Now in a web chat. Same story. It is there, you can't see it, but we can. Send it to engineering it will be fixed in a day.
A month later. Same song, same dance. Plus now, can you send us a screen shot. Screen shot emailed. It will be fixed in a day.
Nothing and the ability to chat disappears. Send a help email through their system, Nothing.
Send another help email to follow up last one. Same song, same dance. No actual proof. Apparently this person did not look at old issues with account or Tesla does not track issue by account. I doubt the latter and suspect the former. She emailed me back and said she would send it to engineering to get it fixed, but gave no timeline.
I don't think we have used 1K free Supercharging yet, so I am not sure it would trigger a credit card call.
Is there any way to get out of this "do loop" and get to someone who can actually do something or am I in the Abbot and Costello sketch for as long as I own the car? I want to be able to see it on my account to ensure that it is actually there.
I used to brag about how good Tesla customer service was. Now? It ranks with down there among the likes of Comcast, United Airlines, and Wells Fargo.