Hello Tesla folks,
i am experiencing a weird new issue where the touchscreen doesn’t turn on when the car is unplugged from level 2 chargers before the charge limit has been reached. This has happened multiple times on 3 different level 2 chargers (work and home), using different J1772 to Tesla adapters. Home charging is inside work is outside, as this is a recent issue for me I can only comment on it occurring in 20-40f temperatures. I’m looking forward to when I can test it in warmer weather
Typically my car has reached the intended charge status before I disconnect from the charging station, but I have recently had need to disconnect before charging is complete.
The sequence generating the issue is
1. Walk up to car and push the release button on the charge handle
2. Remove charge handle from the car
3. Open car door and get in
At this point the touch screen is totally off, reopening the door, getting out and back in to the car doesn’t wake up the system, so I can’t drive due to PIN to drive being active.
This is the same sequence I use every day.
The only way I’ve found to recover is to do the steering wheel buttons hole reset. It seems like you have to hold for forever as there is no indication that reset has stared, so I hold until the T reappears on the touchscreen
As an experiment yesterday I stopped charging from the app before getting to the car and following the same steps and the touchscreen woke up as normal. I did the experiment after I’d had to do the reset on an earlier disconnect.
2021 Model Y LR
SW 2023.44.30.8
just putting this out there as a PSA and wondering if anyone else is experiencing this.
Thanks!
i am experiencing a weird new issue where the touchscreen doesn’t turn on when the car is unplugged from level 2 chargers before the charge limit has been reached. This has happened multiple times on 3 different level 2 chargers (work and home), using different J1772 to Tesla adapters. Home charging is inside work is outside, as this is a recent issue for me I can only comment on it occurring in 20-40f temperatures. I’m looking forward to when I can test it in warmer weather
Typically my car has reached the intended charge status before I disconnect from the charging station, but I have recently had need to disconnect before charging is complete.
The sequence generating the issue is
1. Walk up to car and push the release button on the charge handle
2. Remove charge handle from the car
3. Open car door and get in
At this point the touch screen is totally off, reopening the door, getting out and back in to the car doesn’t wake up the system, so I can’t drive due to PIN to drive being active.
This is the same sequence I use every day.
The only way I’ve found to recover is to do the steering wheel buttons hole reset. It seems like you have to hold for forever as there is no indication that reset has stared, so I hold until the T reappears on the touchscreen
As an experiment yesterday I stopped charging from the app before getting to the car and following the same steps and the touchscreen woke up as normal. I did the experiment after I’d had to do the reset on an earlier disconnect.
2021 Model Y LR
SW 2023.44.30.8
just putting this out there as a PSA and wondering if anyone else is experiencing this.
Thanks!