The one thing I’ve learned in ~4 years of owning a Tesla is that with Tesla, change is constant. Appears eliminating sales and stores is a means to an end. Not saying I like all the aspects of it, but I’m confident that if large issues result from this more change will occur. As for me, when my current lease is up, I will likely find a way to get hands on/drive a Tesla prior to ordering a new one. I’m reasonably confident that won’t be an issue. If I had to trade between better service (including delivery, repair, parts availability, communication) and in person sales, I’d trade for service. I say that as a BD/Sales resource - yikes. Thankfully not in something remotely transactional..