So, I have a problem where I took delivery of a Model X in April 2017. At the time of delivery, there was an issue noted with the passenger seat where the sides were very stiff. It was advised that the seat will likely need to be replaced.
At the time of taking delivery, I advised Tesla I intend to get the car wrapped with XPEL INCLUDING the glossy seat backs...
Tesla Advised me to proceed with getting the wrap done as they would be able to use the old seat back on the new seat.
Fast forward to 2 weeks ago (exactly 1 year after taking delivery), the replacement seat had finally arrived and upon pick up of my vehicle I was advised "we weren't able to use the same seat back as the seats have changed since you took delivery".
I asked if there was anything they could do, and they said because they're not the ones who put the XPEL on they can't.
My issue is, they might not have put the XPEL on, but I confirmed this before getting it put on that the seat backs are interchangeable...
Why do I have to spend my time and money getting the seat back wrapped again because Tesla took 1 year to deliver a replacement part, that too after Tesla told me it wouldn't be a problem.
I took this up with the service manager at the location who told me they can't do anything.
I went through the "Escalate to Executive review" on Tesla Dashboard, and they finally called me and told me they can't do anything because its not a Tesla part.
Is there anything else I can do here or am I out of luck?
Overall Customer Service has definitely gone down hill from when I bought my First X in 2016, where for a similar issue the service manager went above and beyond what I had expected, and now I'm being told I'm on my own.
