Once reviewing the details of JD Power auto reliability questionnaire it all becomes obvious. Since that is not easy to find or digest…their press release makes it obvious too:
From some time helping clients to ‘build to J D Power’ and Consumer Reports the truth becomes both obvious and instructive.
Since both regard ignorance of operating a vehicle with problem the fact is that the simplest and most traditional has the highest rating from both. That has made many manufacturers to ‘dumb down’ controls and some to keep traditional controls while adding higher technology features (e.g. many Volvo and Mercedes Benz models).
Tesla does not ‘built to ignorance’. Years ago
@Papafox published a Flight Instructor’s guide’ and generated large support from lots of us who were either flight instructors or pilots. I was both, once upon a time, and absolutely think Tesla should offer formal orientation sessions, not brief drives from inexperiences sakes people, but at minimum a day-long session that includes using a drivers side simulation, replicating the widespread portable aircraft simulators. Were such a thing to be done several virtuous things would happen: 1. FSD sales would rise; 2. Driver awareness would improve; 3. Ratings would improve and; 4. Those sessions could be used to help educate ignorant regulators, analysts and critics. Above those, they could be used by Tesla design teams to improve ergonomics and simplify complexity for drivers.
The previous paragraph contains a recipe for driver satisfaction improvement. Until now the Tesla preoccupation is to remove the driver with Robotaxi. That will not happen at scale for decades. In the meantime help the drivers and improve satisfaction!
This stuff works! I, with only one functioning eye, earned an Airline Transport Pilot rating, a flight instructor CFII-SMEL plus Helicopter and five jet type ratings, including some single-pilot ones. I add that not because I’m exceptional. I am distinctly NOT. Were there to be only a single day entertaining Tesla orientation, emphasis entertaining, Tesla would reap huge dividends.
This, by the way, is the formula used by Porsche from time to time, by Cirrus to become the best selling small jet aircraft and, in simplified form by Apple to have free orientation sessions. Those who don’t do such things may think them anti-competitive!