Jays200
Member
I don't think Tesla Aus is being particularly well governed.
I'll second that.
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I don't think Tesla Aus is being particularly well governed.
Usually a business will establish its new location before it terminates the previous one so that the cutover can be seamless. So... has anyone seen any DAs on the north side for a new Tesla facility?In that case they may be looking for a bigger site where they can do deliveries, as about 50 cars per day seems to be typical and with cars parked for service I'm not surprised they could not do Model 3 deliveries there.
This is really disappointing to hear... the “old timers” used to rave about how different Tesla was to all other car companies and how you got the white glove treatment. No more it seems. The Martin Place store must cost Tesla a fortune to rent - it is absolutely A+ premium location. Creating an awful customer experience with the high-net worth individuals that would wander in there every day would be a great way of trashing the brand.You're right! My X was at Alexandria yesterday, so to kill some time, I went with my 11yo son in the city and visited the Martin Pl store, so he could play BBR2.
There were 3 staff members there and apart from the occasional quick chat with some people who walked in, they hung around the desks at the back on laptops, from my eyes, they seemed pretty disinterested in helping anyone... The staff need be be more enthusiastic in showing these awesome cars to the uninformed general public and FFS I wish they'd get a RHD Model 3 in the showroom!
Usually a business will establish its new location before it terminates the previous one so that the cutover can be seamless. So... has anyone seen any DAs on the north side for a new Tesla facility?
Sounds exactly what Alexandria is? I mean, I'm not saying that they probably won't eventually have another service centre in Sydney but... there is already a new location that has been running for several months!
I wouldn't be surprised if Tesla builds the approved supercharger stalls at Alexandria *and* establishes an alternate, larger, supercharger site on the north side of the river as a result of this, so really it's a win win!
Usually a business will establish its new location before it terminates the previous one so that the cutover can be seamless. So... has anyone seen any DAs on the north side for a new Tesla facility?
I get it that EVs are still extremely niche in Australia, but Sydney is a city of 5 million, and Model 3 has just increased the BEV fleet in NSW by 50%. Tesla needs at least 4-5 facilities here.
No. It is now but it wasn't in the early days.Superchargers are for charging on road trips, not for home city charging. This has always been Tesla’s position.
Not when located in the middle of a major city.Superchargers are for charging on road trips, not for home city charging. This has always been Tesla’s position.
I'm giving them the benefit of the doubt, but IMO when Model Y arrives each city will need at 2 or more service/delivery locations that are capable of delivering 50 cars per day.
This is really disappointing to hear... the “old timers” used to rave about how different Tesla was to all other car companies and how you got the white glove treatment. No more it seems. The Martin Place store must cost Tesla a fortune to rent - it is absolutely A+ premium location. Creating an awful customer experience with the high-net worth individuals that would wander in there every day would be a great way of trashing the brand.
Maybe if Tesla’s purse is not quite as loose as it used to be (and Elon did say earlier this year they were planning to close a lot of their stores to save money) then perhaps the pay for sales staff is not as good as it used to be either, and they only get a-holes who don’t give a rats?
No other car brand I’ve dealt with (and I’ve seen some shockers) have provided the down right non existent communication and service Tesla has.
A close friend bought one of the first ever Tesla’s sold in Australia. He always raved how good the service used to be but noticed in the last year or two things went massively downhill.
Especially this year the whole of Tesla Australia has gone from a niche but super customer focused operation to a disorganised mess. Nobody answers calls, voicemails that constantly state “mailbox full”, emails go unanswered, show rooms closed down and a general massive shift of customer service from a “nothing is too hard we’ll look after you” to a “we don’t give a rats ass and I’ve only been in this job for 6 days”.
Several colleagues who always buy luxury cars just bought their first Tesla. They are astounded how bad the customer service is. While the product itself is good (most of the time) they are unlikely to buy one again in the future (especially if the Germans bring out their own EVs) when they got MUCH MUCH better service and customer treatment from other brands.
No other car brand I’ve dealt with (and I’ve seen some shockers) have provided the down right non existent communication and service Tesla has.
I'm ever hopeful that there will be superchargers intalled all over Sydney in the near future.
With the influx of Model 3s there is going to be a lot of demand, and we really do need superchargers in strategic locations for people leaving/approaching/bypassing Sydney.
It's funny, but a partnership with Bunnings would align well with useful locations:
- Artarmon (replace St Leonards, new lower north shore M3 apartment owners)
- Belrose (covers Northern Beaches)
- Thornleigh (covers Northbound commuters)
- Crossroads near Liverpool (southwest commuters, Sydney bypassers)
- Seven Hills (covers Northwest commuters, M2, Windsor, Sydney bypassers to West)
I've been unable to get in contact with service to get my $1500 Model 3 place holder reservation fee returned
Well, the first thing Elon should do is stop doing everything himself!I think you'll find that all of the issues being brought up in this thread is a result of Tesla growing ridiculously fast, rather than people not caring... It also highlights an interesting turning point in the whole "should we do everything ourselves" vs a more traditional dealer model.