I think Elon is well awareI think you'll find that all of the issues being brought up in this thread is a result of Tesla growing ridiculously fast, rather than people not caring. I work with the Tesla team on the business side, and the people I deal with, right from the top to the people on the floor, all really care.
Having said that, I DO think they would benefit from investment in the service space. They didn't have as much time as they used to for each customer, so they need to replace it with good process and more touchpoints for customers. It also highlights an interesting turning point in the whole "should we do everything ourselves" vs a more traditional dealer model. I think direct sales are an excellent idea, but should that also extend to direct service? I'm not sure.
Anyway, not diminishing any of the issues that you've all had, but I don't think it's fair to say that the people who work at Tesla don't give a toss. They do.
Tesla ends sale commission, increases salaries and stock bonus after compensation cut - Electrek