This just happened, trying to figure out the best approach.
Service appointment was scheduled for yesterday morning, Friday 07August. Arrived on time, but there were no loaners so using Uber credits. Advisor stated "we probably won't finish this today, its possible a tech may finish it on Saturday, but expect to not have the car available until Monday." The Uber voucher amount reflected four days (Fri/Sat/Sun/Mon). The advisor did have me set up PIN to Drive, saying "a few techs come in on Saturdays; if they finish it, we'll put the key in the car, you can unlock with your phone and PIN to Drive to start it, as there will be no advisors here that day."
Friday, 4:55 pm, get the Tesla app message that the car's service has been completed. Service closes at 5 pm, service center is an hour away, had plans for the evening, so couldn't get the vehicle.
Saturday AM, the voucher's still available, make plans to go pick up the vehicle in the evening, and bring it home with evening meal.
Saturday PM (aka 10 min ago) - go to order the Uber, voucher canceled by Tesla.
I've already sent an in-app message, but the advisor stated on Friday that he would not see any Friday afternoon or weekend messages until mid-day Monday. The current Uber cost is $100; high enough that I don't want to eat the cost to go get the car, and low enough that Tesla probably won't make an effort to reimburse it.
Anyone had a similar issue?
Service appointment was scheduled for yesterday morning, Friday 07August. Arrived on time, but there were no loaners so using Uber credits. Advisor stated "we probably won't finish this today, its possible a tech may finish it on Saturday, but expect to not have the car available until Monday." The Uber voucher amount reflected four days (Fri/Sat/Sun/Mon). The advisor did have me set up PIN to Drive, saying "a few techs come in on Saturdays; if they finish it, we'll put the key in the car, you can unlock with your phone and PIN to Drive to start it, as there will be no advisors here that day."
Friday, 4:55 pm, get the Tesla app message that the car's service has been completed. Service closes at 5 pm, service center is an hour away, had plans for the evening, so couldn't get the vehicle.
Saturday AM, the voucher's still available, make plans to go pick up the vehicle in the evening, and bring it home with evening meal.
Saturday PM (aka 10 min ago) - go to order the Uber, voucher canceled by Tesla.
I've already sent an in-app message, but the advisor stated on Friday that he would not see any Friday afternoon or weekend messages until mid-day Monday. The current Uber cost is $100; high enough that I don't want to eat the cost to go get the car, and low enough that Tesla probably won't make an effort to reimburse it.
Anyone had a similar issue?