I’m sure there are details left out in OP’s story, but that doesn’t change the fact Tesla has shitty ass customer service.
I ordered my X Plaid in July 2021 figuring it would be at least a year till delivery came due.
Get notification in March 2022 (end of quarter) my vehicle is ready for delivery.
I contact Tesla and let them know not ready and they put me back in the queue.
Get notification in June (end of quarter) my vehicle is ready. Again, I contact Tesla and let them know I’m not ready and they throw me back in the queue.
I’m thinking to myself, well damn Tesla is keeping me updated and easily sticking me right back in the queue. I’m not use to this smooth customer interaction (issues with past Tesla’s and solar) and I’m feeling good about the direction Tesla customer service is heading…then I get notification in July that they have another X Plaid ready for me but this one comes with a note stating if you don’t take delivery the system will auto cancel on July 15th and I will have to reorder.
I got in at the lower price so I was like crap ok I’ll take the damn vehicle. I contact the Tesla and let them know I can purchase the vehicle on July 19th Tesla rep states has to be by July 15th or the system will auto cancel. Ask to speak with supervisor. Supervisor states same. Ask to speak to his supervisor and Tesla rep advises no one else to speak with. I tell the rep oh I didn’t know I was speaking to Elon Musk himself. Not sure that rep liked that comment or he figured I wasn’t going to stop and he said he could extend it to July 19th, but nothing he could do after that.
Cool, so July 19th comes and they are going to deliver to mi casa and I have the delivery timeframe in the Tesla app. The timeframe comes and goes and no delivery. I contact Tesla 30 mins later and Tesla rep advises they were having some issues with the “detailing process” and they are assigning driver now.
I wait around like a dummy for a few hours and nothing. I contact Tesla back and they advise they wanted the vehicle to be detailed correctly and will have to deliver the next day.
Next day comes and Tesla comes through with their promise they would deliver a vehicle, but this X Plaid had all kinds of issues.
The normal paint defects, panel gaps were all present, but the damn passenger side falcon door would not even close. The poor delivery driver calls Tesla and the stupid Tesla rep advises the driver to back the vehicle up 5 feet and try it again. Don’t really know what that would do since the vehicle was on a flat surface with nothing blocking the door. So the driver backs the vehicle up 5 feet and same issue. Then rep advises driver to do the reset from the steering wheel. Again, same issue. Tesla rep advises need to drive the vehicle back to Fremont to fix the door.
Door is fixed a couple days later and they deliver the vehicle back (which it now has 150 miles on it)
Since delivery back noticed all the seats have pretty horrible looking wrinkles in them and Tesla advised that’s in “Tesla spec” and changing seat covers or seat themselves won’t fix the problem since all the S and X’s have the same issue.
The passenger front door molding came off. The falcon door moldings look already extremely worn out. The passenger quarter window trim pieces is falling off and Tesla looked at it and stated they would have to replace the entire quarter window, but right now it’s within “Tesla spec”
The poor customer service and build quality is what will eventually doom Tesla.
They can get away with it now, but once the market catches up and Tesla decides to open up the supercharging network to other EV’s it will be the death of Tesla