Tesla Mobile app: command failed on any actions

[elsamlb]

Hello,

It has been multiple month that I’m having a « command failed » error on any actions like unlocking the car remotely, setting climate temperature, window control, battery percentage change. All of them!
The only thing that I can do is reading states of my Tesla.
I am sure it is related to my account and not my phone or app, as I deleted the app and tried with another account linked to my car and it was working well.
I suspect my account got partially locked out by Tesla, as I was using this account with the unofficial « home assistant » integration. I guess it may have flagged as bot activity? I removed the integration but I’m still locked out.

Have you already experienced this ?
How to resolve this issue ?

Thanks

 

[Supcom]

Hello,

It has been multiple month that I’m having a « command failed » error on any actions like unlocking the car remotely, setting climate temperature, window control, battery percentage change. All of them!
The only thing that I can do is reading states of my Tesla.
I am sure it is related to my account and not my phone or app, as I deleted the app and tried with another account linked to my car and it was working well.
I suspect my account got partially locked out by Tesla, as I was using this account with the unofficial « home assistant » integration. I guess it may have flagged as bot activity? I removed the integration but I’m still locked out.

Have you already experienced this ?
How to resolve this issue ?

Thanks

I use the homeassistant 'unofficial' Tesla integration as well as teslamate integration and have not had this issue. So, I suspect whatever issue you have is not related to HA.

 

[EVRider-FL]

Which version (build) of the app were you having a problem with?

 

[elsamlb]

Which version (build) of the app were you having a problem with?

I’ve been having the issue on multiple version of the iOS mobile app. Still having the issue on the most recent one : 4.30.0
I’ve also tried on another phone. That’s why I believe this is locked at the account level.

 

[EVRider-FL]

I suggest making a service appointment and see if they can help.

 

[zoomer0056]

Have you tried posting your question on the Home Assistant forum?

Home Assistant Community

Open source home automation that puts local control and privacy first.

community.home-assistant.io

 

[elsamlb]

I suggest making a service appointment and see if they can help.

They charge 45$ for the appointment for a problem I’m not responsible. That’s not expensive but seems unfair! But, yes I think that’s my only solution.

Have you tried posting your question on the Home Assistant forum?

I will try that too!

 

[Supcom]

They charge 45$ for the appointment for a problem I’m not responsible. That’s not expensive but seems unfair! But, yes I think that’s my only solution.

At this time, you don't know who, or what, is responsible. It does appear that it's not a problem with the car, so a service center is probably not the correct path to a resolution. If you haven't done so, you should call Tesla phone support, 877-798-3752. Perhaps they can check your account and reset something.

Clearly, you have attempted those things that you can do yourself with no success. It would appear that any other corrective action would need to be done by Tesla.

 

[Apoxer]

Did you solve the problem? Did you get access? If you did, tell please how did you do that? I have the same problem, I can’t do any commands.