I came across this discussion when I was searching for a way to comment on my Tesla leasing and buying experiences, both of which have been frustrating.
I love my leased Model 3 so much that I decided to purchase a Model Y. So, like others, my intention is not to bash Tesla.
But, I've got to say that both the leasing and purchase experience can be extremely frustrating. I won't go into all the details. Suffice to say that at every turn, Tesla discourages its customers from talking to a live person.
I'm scheduled to turn in our leased Model 3 and take delivery on our Model Y this Saturday. My wife and I live 200 miles from the nearest service center, which makes it important for us to turn in our leased vehicle, and take delivery on our new vehicle as quickly as possible.