I found there are lots of good feedback on Tesla after sales services. I think the services is good if you can book one and you can tolerate the issue before the services date.
For me, the experience is totally unacceptable. The services center never calls back. You need to keep calling. For one instant, I called the services center 9:00 in the morning and got a promise for a return call. Nothing till 1:00, then called again, another promise to call back before the end of the day. At 6:00, I did not receive any call and I called again and insist to speak with the services manager immediately. Finally I got the date for services in 4 weeks. This is totally unacceptable.
There is no wonder why Tesla got high marks in the US consumer review when the car is new, but low later on.
The car is good but the services is terrible.
I would not recommend Tesla to my friend at this moment.
For me, the experience is totally unacceptable. The services center never calls back. You need to keep calling. For one instant, I called the services center 9:00 in the morning and got a promise for a return call. Nothing till 1:00, then called again, another promise to call back before the end of the day. At 6:00, I did not receive any call and I called again and insist to speak with the services manager immediately. Finally I got the date for services in 4 weeks. This is totally unacceptable.
There is no wonder why Tesla got high marks in the US consumer review when the car is new, but low later on.
The car is good but the services is terrible.
I would not recommend Tesla to my friend at this moment.