Anyone else have experience with [email protected] please?
We made a company purchase for a salary sacrifice scheme and the end user now has the vehicle. Since Novmeber 21st we have emailed Tesla five times requesting that they move the VIN to another Tesla account for the user. We have had no response of any kind in a month.
Only one payment method can be used for Supercharging per account, and when we buy more Tesla's for more employees this is going to cause issues. Not only that, but users will be able to see and control each other's vehicles.
We absolutely cannot purchase more Tesla's for the company fleet if this is going to be the awful process we have every time, with no repsonses as emails go into the ether. Calling Tesla is no different, with sales passing us to servicing and servicing hanging up the phone. No one to talk to, no one to help and no one doing anything they're asked to do.
I have to say, we're shockingly disappointed at this stage. Does anyone have a number or any other inroads into this kind of scenario please? Any help at all to resolve the transfer issue will be greatly appreciated at this stage.
We made a company purchase for a salary sacrifice scheme and the end user now has the vehicle. Since Novmeber 21st we have emailed Tesla five times requesting that they move the VIN to another Tesla account for the user. We have had no response of any kind in a month.
Only one payment method can be used for Supercharging per account, and when we buy more Tesla's for more employees this is going to cause issues. Not only that, but users will be able to see and control each other's vehicles.
We absolutely cannot purchase more Tesla's for the company fleet if this is going to be the awful process we have every time, with no repsonses as emails go into the ether. Calling Tesla is no different, with sales passing us to servicing and servicing hanging up the phone. No one to talk to, no one to help and no one doing anything they're asked to do.
I have to say, we're shockingly disappointed at this stage. Does anyone have a number or any other inroads into this kind of scenario please? Any help at all to resolve the transfer issue will be greatly appreciated at this stage.