Just to add to this thread - I have an affected car - and to clarify and balance the long post - up to this point have genuinely 'loved' our Tesla MS.
I have a 2016 MS85D with a 85kWh 400VDC - ‘A’ pack. So just over 3 years old and have completed just over 64K miles.
The below assessment of the battery software range reduction, is not through some sophisticated process such as CAN bus snooping, Teslafi or other hi-tech process, but since I’ve had the car I have noted my SoC % charge as well as indicated instant range taking a quick couple of pics each time so have a history of my charges for the last 3 years.
I have done a significant amount of DC charging whether that be SuC or Chademo, however I generally charge to between 80-85%, on a number of occasions have charged to between 80-95% for longer trips/holidays - and very rarely over the three years (between 5-8 times approx) have I charged to 100%.
I don’t drive like an idiot, don’t have a heavy foot and my tyres last about 33K miles per set - after 64K miles I am still on my second set front and have literally just had new rears.
Back in 2016 the one or two
100% charges that I did do, gave me
264 miles of range and
80% provided me with
214 miles of range. These
were real world ranges for those who say batteries don’t store miles - I have done a fair amount of long distance trips and achieved the indicated ranges.
I have family that live around 100 miles (200 roundtrip) from where we live and on a 85% charge I could drive to them, do some local driving/sightseeing, then do a return journey and still have some miles/capacity range left in the tank. I can no longer do that after the software release and have to detour to a charger and add around two hours to my journey.
So roll onto recently just prior to the
2019.16.2 software update about 6 weeks ago and the
2019.20.21.1 update two days ago.
- Literally just prior to the software update, a 80% charge gave me 205 miles of range (so a reduction of 9 miles over 3 years or about 4% degradation) - from all I’ve seen and read reasonable and normal degradation - no problem.
- A couple of months back I had occasion to do a 100% charge and that gave me 256 miles of range (so a 8 miles or again around 3-4% degradation).
Post software update;
- 80% charge now has 181 miles of range (a loss of 24 miles or 12% in a few weeks and a hundred or so miles in between this and the last charge pre-software update).
- 100% charge now has 226 miles of range (a loss of 30 miles or 12% in the same few weeks).
I have also noticed that I lost 4 of those miles between my last charge and yesterday’s so don’t know if it will keep dropping!
By the way, for those saying the new 100% is the old 90%, it took about 50 minutes to get to 90% charge and a further 50 minutes to get to 100% - so the charging time has not changed - but I now have 12% less useable range/capacity.
I wasn’t aware of the developing issue on-line and clearly concerned I contacted Tesla Services about my range/battery capacity and received the following response;
I have performed a health check on your battery and cannot see any issues there. You may be able to improve the accuracy of your range estimate, especially if the vehicle is regularly charged to the same %.
Having done some research and found info on this and other forums as well as the ‘electrek’ article, I again contacted the same ‘virtual service advisor’ challenging the previous response. As at the time of the purchase back in 2016 I had toyed with paying the circa £4K for upgrading my 85kWh pack to the 90kWh pack, somewhat tongue in cheek I said that if Tesla had decided to remove roughly 10kWh’s in capacity, perhaps they would wish to offer me a refund of circa £8K. I also asked for the matter to be escalated internally - I was then informed;
The recent change to the charging profile of you Tesla is designed to protect the battery by offering better long term capacity retention and performance. This change was carried out due to the natural degradation on your vehicle’s battery back.
As a manufacturer, we do not warrant the vehicles battery pack for capacity. I have carried out a remote health check on the vehicle and can find no faults.
As your vehicle is performing within parameters we are unable to escalate this any further, nor are we able to offer any kind of refund.
I could go on, but this post is long enough. Suffice it to say that I recontacted the Tesla Virtual Service Advisor and explained that if the matter wasn't escalated, capacity reduction rolled back or a better explanation, I would seek legal advice - I was informed;
I have escalated your battery capacity concerns to our Engineering Team for further clarification and will update you when I hear back.
So I now wait for 'further clarification' ..
As you can imagine I am not particularly happy with the way the matter has been handled or communicated - or should I say 'not communicated'. I cannot see how it is 'legal' for Tesla to be able to 'artificially' enforce what is effectively the degradation of your battery pack (whatever the reason) post sale of the contracted goods i.e. the car as was described at point of sale.
Because of the lack of communication regarding this whole issue (and happy to stand corrected if this was a simple flaw in the software or there is a simpler explanation) I am left with no option other than the cynical thought that the battery pack will not perform as thought and will fail prior to the 8 year warranty limit.