Power went out today after a storm went through with strong winds. Only was out for a few seconds and came right back on. Noticed Wall Connector gen 3 showing a solid, single red light. We're in our second week of ownership... charger worked fine up until now. Neighbor who is an electrician who did the install helped me troubleshoot. Found all the troubleshooting guides on the Tesla website. We checked all wiring and made sure it was seated and torqued properly in the Wall Connector housing and in the panel. All good there. Tried turning circuit off three times, waiting 5 seconds in between off-and-on, following the guided step-by-step tutorial from Tesla. Still had the red light. The unit refuses to even go into Wifi search mode. When I try to go into the unit online, it simply says it's not online, to reconnect it. But I can't even get the unit to that point. Tried holding the button down for 5 seconds, which is supposed to put it in Wifi search mode, and that doesn't work. When we do cut power and try to reset the unit, we get a green light for about 10 seconds, then all of the lights turn green for 5 seconds or so, then it goes to the single red light and stays there. Never waivers no matter what we try.
Hoping somebody out there has had a similar issue with a fix. Dread the idea this unit conked out after a typical power failure, which happens often in these parts.
Any ideas/advice? I have a note out to Tesla support. Hoping there's a magic wand I can wave in front of it to get it to work.
Hoping somebody out there has had a similar issue with a fix. Dread the idea this unit conked out after a typical power failure, which happens often in these parts.
Any ideas/advice? I have a note out to Tesla support. Hoping there's a magic wand I can wave in front of it to get it to work.