SENTRY MODE MISSING DAYS-FOOTAGE

[JCT.SEPT29@ICL]

Hi, we have a model 3, we recently had an issue, we think somebody backed up on our car hit it, and ran away, we have the metal part vented and the bumper is damaged we went to see the footage and we noticed the last 3 days are missing. It jumps from 3/11 to 3/15 and we believe the incident was recorded on any of those days. We would like to get it if possible to understand what happened and possibly catch the perpetrator. Is it possible that the footage will be stored on the drive? How can I retrieve the drive, where is it located?

 

[GtiMart]

The "drive" is the USB key or drive that you have plugged in your glove box's USB port (for 2021 and up models) or plugged in the center console's front ports (2020 and before). If you don't see recordings for those days in the sentry viewer in the car, there are probably no recordings.
If Sentry was disabled for any reason, the car would not have recorded.

 

[EVRider-FL]

The video for the most recent Sentry Mode alarm event (meaning the alarm was triggered, not just an alert) is stored in the car’s memory, even if you didn’t have a working dashcam USB. You can recover it from there, if it was recorded. See the manual for details.