I have had the misfortune of three punctures in the last 12 months, all requiring a new tyre. That's bad enough, but waiting for 2 hours on the roadside for recovery on one occasion and being with no car for a weekend as they tyre fitter had no suitable tyres was a far bigger inconvenience.
With that in mind I recently bought one of those Road Hero kits from Sunset Tyres. On opening the kit, the scissor jack looked totally unsuitable. I sent an email in to query it and literally within one minute Lee from Sunset Tyres rang me. He agreed that the jack looked unsuitable and offered to look into it. He initially suggested getting a Halfords jack and refunding me the difference. 30 minutes later he called back and said that the incorrect jack had been sent and a replacement would be with me on Thursday. This morning a replacement jack kit turned up, new jack, gloves, high-vis jacket and so on.
Credit where credit is due, the service offered by Lee at Sunset is second to none. No messing, fault accepted and a solution in place in less than a day.
Incorrect jack supplied:
Correct jack type
With that in mind I recently bought one of those Road Hero kits from Sunset Tyres. On opening the kit, the scissor jack looked totally unsuitable. I sent an email in to query it and literally within one minute Lee from Sunset Tyres rang me. He agreed that the jack looked unsuitable and offered to look into it. He initially suggested getting a Halfords jack and refunding me the difference. 30 minutes later he called back and said that the incorrect jack had been sent and a replacement would be with me on Thursday. This morning a replacement jack kit turned up, new jack, gloves, high-vis jacket and so on.
Credit where credit is due, the service offered by Lee at Sunset is second to none. No messing, fault accepted and a solution in place in less than a day.
Incorrect jack supplied:
Correct jack type