Mine is the same! 1,972.6 x 6.99 = £13,7.89 and they charged me £137.92
View attachment 1038271
Maybe the error is in the conversion from Cubic meters to kWh, but at least they should show the correct kWh used. And in my case it would have to be 1,973.1 kWh to make the calculation correct...
View attachment 1038273
Octopus use 5 decimal places to calculate - ie the 1.02264 - plus calorific and divide 3.6 - and they are spot on.
The bill is printed with the KWHrs used and the price per KWhr and I have rounded up - see below-
171 units on my meter
171 x 1.02264 = 174.87144
174.87144 x 39.6 (the announced average calorific value for this bill) = 6924.909
6924.909 divided by 3.6 = 1923.5858
Octopus rounds up this figure to 1923.6
1923.6 times 6.94p = £133.49784 - rounded up to £133.50
Octopus charged me £133.54
Never in last 15 years have i had an anomaly until Oct 2023
Octopus have 5.5 million customers - If they charged everyone 4p too much that's £220,000 extra per month to them.
You cant publish a figure and then not do the maths in the manner you have told the customer you have done. This has to be a computer error, no other explanation.
Octopus can choose to ignore me if they like, I have spoken to them twice in two weeks but no one confirms anyone is doing anything, the chap on the phone was going through my calculations live and he too agrees I have an error.
I have also emailed Martin Lewis to see if he is interested in my findings.
I did try working out what may be wrong with one bill and if they charged per Kwhr at 6.9422 rather than 6.94 it would be accurate - but using the same formula with another bill didn't correct that - so they would be inconsistent with their inconsistency - and surely you cant advertise 6.94p per Kwhr and charge 6.9422 could you?
The fact
@kelvin 660 also has this anomaly suggests my issue isn't isolated, I mean, how many people actually check their bills for complete accuracy?