Rejected Delivery of Tesla Model 3

[MarkBrokeIt]

Maybe it's time for the mods to move all of these "my delivery didn't go well" threads into one big "waiting room" thread? We can call it the "delivery rejected & STILL WAITING room".

 

[whatthe2]

Think many are missing the point here...the real issue was the true lack of service towards a new and incoming owner. Certainly the SC may or not have been at the cause end of any damage, but not alerting us about the damage (just letting us find it) was not right. My wife saw the morning team all next to the car on the side of the damage prior to us inspecting the vehicle. They knew the damage was there, no doubt, and still put us through the whole dog and pony show as if nothing. Quite dishonest on their part, very disappointing for us, for them to 'see' if we would forgive and simply accept the vehicle. Just because they offer to fix it doesn't make it right...the vehicle should be right when we're invited to take delivery.

I guess it's a numbers game for them. Some new owners will simply accept the vehicle even if with damage, while others, like myself and my wife, have a different expectation when taking delivery. We've owned BMW's and Benz', never have we experienced a situation where a vehicle with damage has been offered for us to take delivery on. The SC team could have gotten ahead of it all by being upfront and transparent, but they chose not to.

I respect everyone's opinion, and please know we are happy and still looking forward to accepting a brand new Model 3.

As @MXWing mentioned, who knows when the damage happened and when they noticed it.

Agreed, they shouldn’t try and deliver a car with damage. Had you come here and said, “I rejected my car because of damage” it would have gone over better. The fact you said you ripped them a new one is the issue IMO. Hope you get it fixed and enjoy your car. I certainly enjoy mine.

 

[MJVZ]

As @MXWing mentioned, who knows when the damage happened and when they noticed it.

Agreed, they shouldn’t try and deliver a car with damage. Had you come here and said, “I rejected my car because of damage” it would have gone over better. The fact you said you ripped them a new one is the issue IMO. Hope you get it fixed and enjoy your car. I certainly enjoy mine.

WE can agree to disagree, but in MY opinion, they got what they deserved for what they did and could have done but chose not to.

 

[whatthe2]

WE can agree to disagree, but in MY opinion, they got what they deserved for what they did and could have done but chose not to.

Yes we can. Treat people however you feel is appropriate. Even if they may have no skin the game.

 

[hacer]

... My wife noticed a group of employees all standing between two M3’s (one was ours), one of the employees quickly stepped out (but did not let us in through). The employee walked us to the opposite side of the building, but those doors were closed as well (another employee came to the rescue from the inside).

Once inside we were greeted by a couple of folks, one of them took us to the Service room (now empty of employees except for one that was buffing the second vehicle).

The employee who escorted us asked us to inspect our M3...and then things went downhill. Rapidly and easily noticeable was a dent on the back passenger side of the vehicle. We also noticed a number of paint scratches (most probably from improper buffing practices). Oh....did I say my wife and I had driven an hour to Tesla...?
...

The most likely thing is that someone bumped the two vehicles together while moving them to the delivery room. Which likely happened a very short time before you arrived. That would mean they had no opportunity to call you about it before your arrival. They also didn't have time to decide how they wanted to handle the situation so they let you inspect to see if you might be willing to accept the car and have it fixed. No reason for you to "tear" anybody anything. *sugar* happens.

 

[MXWing]

WE can agree to disagree, but in MY opinion, they got what they deserved for what they did and could have done but chose not to.

No one is impressed with your ability to “rip people new ones” unless it could have a pulled a dent out on the spot.

Everyone here could have rejected delivery AND could have arranged the same repairs with no ripping involved.

Given how practically everyone has disagreed with your handling of the situation, not sure why you need to double down and triple down on your boorish behavior.

Depending on how rude you were I would have tuned you up real good as the manager.

Give your car to someone else and place you on the Jan 1st 2019 priority list.

 

[MJVZ]

No one is impressed with your ability to “rip people new ones” unless it could have a pulled a dent out on the spot.

Everyone here could have rejected delivery AND could have arranged the same repairs with no ripping involved.

Given how practically everyone has disagreed with your handling of the situation, not sure why you need to double down and triple down on your boorish behavior.

Depending on how rude you were I would have tuned you up real good as the manager.

Give your car to someone else and place you on the Jan 1st 2019 priority list.

oh please....

 

[SMAlset]

Since OP mentioned BMWs and Benzs, saw this article today on a 2-year study, 2015-2017, of cars that were resold within the first year. Both of those brands experience turn over at much higher rates than other manufacturers. I guess a question that comes to mind is does it say something more about the cars or the owners? Interesting to see what gets resold the most so soon after purchase.

11 Cars Most Frequently Sold After Just 1 Year - iSeeCars.com

BTW we just picked up our Model 3 from service. It had been in for due bill (a few tiny paint spots and a misaligned fender/bumper/hood issue). Took a while to get back but happy with the results. Feels good to have the car back.

 

[P85_DA]

I’ll post the Second part to this post in a while....driving back home now

Still waiting ...

 

[NathanielHrnblwr]

Certainly the SC may or not have been at the cause end of any damage, but not alerting us about the damage (just letting us find it) was not right. My wife saw the morning team all next to the car on the side of the damage prior to us inspecting the vehicle. They knew the damage was there, no doubt, and still put us through the whole dog and pony show as if nothing. Quite dishonest on their part, very disappointing for us, for them to 'see' if we would forgive and simply accept the vehicle. Just because they offer to fix it doesn't make it right...the vehicle should be right when we're invited to take delivery.

If you indeed feel this way, you should cancel your order, get your money back, and move on. Why do you want to do business when a company that you feel is not treating you right? Money, mouth, putting it, etc.

As to why it may have been handled the way it was - It's November. Some people want their car now - tax credit and all. Others are fine to have things fixed post delivery as the defects aren't as important to them as possession of the car (sold their previous car, lease ending, etc.) Everyone is different. To some, this is a new washing machine. To others, this is their baby that is their 2nd largest - if not largest - purchase in their lifetime and it should be Apple iPhone perfect.

This story could have been like many others posted here - "I was supposed to pick up my car tomorrow but they called me the day before and said they have to reschedule. Now I don't have a pick up date and my financing, plans, whatever are all screwed up. When will I get my car?

Good thing you ripped them a new one though. I'm sure they'll expedite getting that car fixed above the others they have queued up.

 

[alloverx]

Lots of folks who weren't there love to tell you how to respond [its the internet after all].
And always excuses for the 12 year old company?
If Tesla is a different kind of company then they can tell you honestly (before showing car via dog & pony)
-it was damaged on the way here
-it was just damaged on site
-Apologize for wasting your time and here is a $100 credit to a local restaurant

And offer sometime to make up for this:
-if you accept it for due bill processing, your first service will be free or you can have $500 of store credit
-if you dont want it, we will expediate your replacement to make sure its here by EOY and ideally EOM

 

[Glamisduner]

Not bragging...nor taking pride, but taking a stance on expectations.

Tesla, as with any other retailer, should know better than to try to deliver (in this case a $67K vehicle) with a dent. Great Customer Service would have been the dealership calling in advance, notifying us of the damage, and offering solutions. To have a customer show up, knowing their product has damage and expecting acceptance is simply wrongful. If one wouldn’t expect that from BMW or Mercedes, y would one simply accept it from Tesla???

Hey, I love the car, and will get it, but for $67K, it better not come with a dent. It’s just not acceptable.

While I don't disagree, my (The second one after rejecting the first) 80k model 3 came with a dent, scratches, misaligned trunk and frunk, door that won't close unless slammed, later found a couple chips under some residue I removed, and some other paint chips from something being slammed in the door.

It's almost as if they are being delivered by clowns.

i'm glad you rejected your car, I hope you get a good one next time around.

The first time I was there, I watched some employees drive over a curb in a red 3 they were getting ready to deliver to a customer.

 

[leisurelee]

There is a difference between rejecting delivery of a car for serious product defect (eg. a Lemon) and cosmetic issues. You can take delivery of a Tesla with cosmetic issues and still have them corrected by Tesla as pre-delivery issues. Completely refusing the car because of a dent is excessive; simply have them document the problems, schedule a date to get the car fixed, and enjoy your new car.

This forum is full of people that have found cosmetic issues with their cars, and Tesla has (from what I've seen at least) always made it right.

Edit -- I missed one of your posts where you clarified you were "very stern" rather than ripping them a new one. So I wanted to modify my response a little. I still am not sure rejecting the car in your position was exactly the best decision; it sounds like you're pretty far from the delivery location, and you probably could have had it repaired at a service center closer to your home post-delivery. As long as the damage is well-documented and Tesla makes every effort to correct it, you're golden. Lemon laws protect the buyer and ensure car manufacturers are held to a level of standards. From reading your posts, however, it still seems to me that you let your emotions drive your decisions. So while I don't think you made the wrong decision, I do think you could have made a better one.

 

[MJVZ]

There is a difference between rejecting delivery of a car for serious product defect (eg. a Lemon) and cosmetic issues. You can take delivery of a Tesla with cosmetic issues and still have them corrected by Tesla as pre-delivery issues. Completely refusing the car because of a dent is excessive; simply have them document the problems, schedule a date to get the car fixed, and enjoy your new car.

This forum is full of people that have found cosmetic issues with their cars, and Tesla has (from what I've seen at least) always made it right.

Edit -- I missed one of your posts where you clarified you were "very stern" rather than ripping them a new one. So I wanted to modify my response a little. I still am not sure rejecting the car in your position was exactly the best decision; it sounds like you're pretty far from the delivery location, and you probably could have had it repaired at a service center closer to your home post-delivery. As long as the damage is well-documented and Tesla makes every effort to correct it, you're golden. Lemon laws protect the buyer and ensure car manufacturers are held to a level of standards. From reading your posts, however, it still seems to me that you let your emotions drive your decisions. So while I don't think you made the wrong decision, I do think you could have made a better one.

You think... With all due respect, you weren't present to witness nor experience what we did.

 

[MJVZ]

Still waiting ...

Posted, just go back a page or two.

 

[MJVZ]

While I don't disagree, my (The second one after rejecting the first) 80k model 3 came with a dent, scratches, misaligned trunk and frunk, door that won't close unless slammed, later found a couple chips under some residue I removed, and some other paint chips from something being slammed in the door.

It's almost as if they are being delivered by clowns.

i'm glad you rejected your car, I hope you get a good one next time around.

The first time I was there, I watched some employees drive over a curb in a red 3 they were getting ready to deliver to a customer.

Thx.

 

[MJVZ]

Lots of folks who weren't there love to tell you how to respond [its the internet after all].
And always excuses for the 12 year old company?
If Tesla is a different kind of company then they can tell you honestly (before showing car via dog & pony)
-it was damaged on the way here
-it was just damaged on site
-Apologize for wasting your time and here is a $100 credit to a local restaurant

And offer sometime to make up for this:
-if you accept it for due bill processing, your first service will be free or you can have $500 of store credit
-if you dont want it, we will expediate your replacement to make sure its here by EOY and ideally EOM

Thank you. Yes, agreed.

No one buys an iphone and expects it to be cracked once the box is opened...but crap happens.
No one buys a brand new house and expects broken windows from day one...but crap happens.
I get it that some feel their damage or imperfections on the vehicle can be forgiven and worked on later (I guess they have time to deal with that too). In our case, they could have gotten ahead of the whole thing, but waited to see if we would forgive and accept.

If I would have taken a picture of how visible the damage was...naysayers to the post would change their tune, and those that have personally attacked me with name-calling wouldn't have. I regret not taking a picture.

Again, must reiterate, we are Tesla fans, and look forward to a great vehicle. It was the experience and dishonesty at the SC that sucked.

 

[ABC2D]

must reiterate, we are Tesla fans

no one here questioned your tasla fanboyism, just disagreeing with how you, by your own words, handled the situation and that you possibly might be a mean person.

 

[MXWing]

no one here questioned your tasla fanboyism, just disagreeing with how you, by your own words, handled the situation and that you possibly might be a mean person.

I guess when being mean and entitled is as natural as breathing air to you, it doesn’t register why other people question it. STILL doesn’t get it.

When you make statements like “I’m a BMW and Mercedes owner...” what does that mean exactly?

More importantly, what level of entitlement should that buy you?

What Tesla owner couldn’t be a BMW or Merc owner if they wanted to be?!

I would be calling up anyone I spoke to apologize for being a tool. Lapse in judgment and emotion from being frustrated at the car condition.

 

[64robots]

I agree with you OP. People have a tendency to make excuses and pretend Tesla is perfect.

It seems pretty obvious to me that Tesla has a policy of ignoring the defects and trying to get customers to accept delivery due to the high rate of issues with the production quality.

Hopefully I'll get lucky and not have any issues.