My Tesla experience has been infuriating
Ordered and waited for a 3 back when it was announced, and drove it for 2 years or so (accumulating 4 referrals along the way) until someone lit it on fire while it was parked at a train station in Tacoma, WA. I ordered a refresh Model X on June 28th, 2021 and called Tesla to explain the fire situation and was told I was put on their priority list. After a year or so of zero communication and delivery date changes, I was texted by Tesla on June 26th that my car was finally available, and to select a delivery date. The text noted I was to select a delivery date and "reply to this message if you need assistance" and I did that, as I was in Nevada, and wouldn't be back in WA state on any of the dates that I had to select from for delivery dates (i was given 2 options, June 28 or 29... obviously a push to get it in at the end of Q2)
I responded to the text with "I need assistance" on the 26th, and got no response from Tesla until the 27th. At 9:30am i got a reply that said "how can we help" (i was asleep) and by the time I woke up i received a subsequent text at 12:30pm stating that since I had not selected a delivery date they had re-assigned my car to someone else, and to select "I'm ready" in the app when I would be ready to take delivery. At this point I still haven't spoken to a single person at Tesla.
That same day I did select the "I'm ready" button, and was re-assigned a VIN (unknown if it was the same vehicle) and on that same Monday was able to talk to someone at Tesla. I was prepared to wire funds to them, and could sign all the paperwork while in Nevada, and had a few people who could have taken delivery of the vehicle. The rep I spoke to confirmed with his manager that they wouldn't be able to do that as I had to be there in person, and since the car was already en route to WA I couldn't take delivery in Nevada. I was unable to leave Nevada in time to make it to WA, so they re-assigned the VIN to someone else
Now my estimated delivery date in Oct 12-Dec 7.
They told me I was on the "priority list" (that I am supposed to have been on since my car was lit on fire back in 2021) and that the way I may get a car sooner than that date is if someone else with the same build declines a car before that. I asked very blunty "why wouldn't you just assign the next VIN matching my build to me?" and was told "we don't have any communication with that department"
Black ext/white int 22" no FSD 5 seater
offered to switch to 6 or plaid if it got me the car sooner due to the arson as well