justsomeguy
Member
Could be a situation like mine too where I didn't have issues for months after getting it installed. Then I decided to wait for a firmware update since that's what they told me to do before looking in to it further.Its tricky. I was posting all over here back in December about my trunk issues, and not only did it few responses, but people who had the Retrofit said they were fine. That really doesn't mean it's not happening widespread.
The 2023 Xmas update broke my trunk completely, would not open under any electrical buttons. Service Center had my car for 3 days and basically said, "Yeah we installed this 11/2023, but in 1/2024 you're the only person in central Ohio to have this done." Eventually they figured out how to "flash the controller" to get it to work.
Come 4/1/2024 and the next major update came down, my HVAC is completely bricked, the car won't sleep, and I got the red charge port light because the car was trying to charge constantly. Of course remote diagnostics is lame and they just say, "you need a new compressor, $1500." Took the car back in and they had it for two days. They figured out the Retrofit was the issue, after disconnecting from the armrest console, my HVAC works just fine.
They claim I am STILL the only person to have this done out of the Columbus, OH service center, going on 6 months. They do a ton of work as there are only 3 SCs in Ohio (by law).
Just all around awful service and communication from Tesla, as usual.