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Thanks for letting me know about your loaner experience. What kind of issues did your model 3 needed to be fixed and how long did it take?
I have the following issues to be fixed:
Hope it won't take longer than a few days. If they have the part in stock.
- Passenger sidemarker not flush
- Drive Gear Stalk not flush
- Driver/Passenger door handles not flush
- Left headlight not flush
- Left side of horn not working
Comparing it with Buena Park SC, does this place overall service is better?
Of course then you have to ask yourself, Is it safer in the place where a security guard isn't thought to be necessary or where they are so sure that the guards are needed that 2 or 3 are on duty at the same time?BTW, this place seems more secure than BP or CM Service Center. I don't remember seeing security guards at BP or CM. This place got 2 or 3 of them on duty. I feel like I am walking into a jewelry store. Do they rob Service Center? Maybe for angry Tesla owners? "WHAT??? I DON'T GET A TESLA LOANER???!!!!!"
I just took our MX in last week to replace a door actuator. There was no Tesla loaner available at the time, and Enterprise was the rental partner on site. I took one of the SUV they had and drove home. About 2.5 hours later, I got a TXT saying my car was ready for pickup! I was completely not expecting it to be done that fast. The hardest part about it is that I have to fill the loaner a couple of gallons of gas (round trip to my house was about 55 miles). If you are bringing your loaner car back and exit on Temple (57), do not head straight into the Shell gas station at the exit. You can't make a left turn back on Temple after you gas up... and you have to turn right and U turn down the road.
I think they did a great job. And the next available appointment at BP was in March! I thought about not posting a positive experience here so people would go to other SC instead of the one closest to me LOL. Now I am sure the next time I need service.. it would be a 2 months wait....
BTW, this place seems more secure than BP or CM Service Center. I don't remember seeing security guards at BP or CM. This place got 2 or 3 of them on duty. I feel like I am walking into a jewelry store. Do they rob Service Center? Maybe for angry Tesla owners? "WHAT??? I DON'T GET A TESLA LOANER???!!!!!"
When I had a loaner from the Pomona service center I asked them do I need to return the vehicle with the same amount of gas as when Im picking it up (normal rental process). The Enterprise rep (David) said not to worry about it that Tesla pays for the gas.
When I had a loaner from the Pomona service center I asked them do I need to return the vehicle with the same amount of gas as when Im picking it up (normal rental process). The Enterprise rep (David) said not to worry about it that Tesla pays for the gas.
i was also advised that they will cover the 1/2 tank of gas, so you do not need to fill it back up. though i imagine the policy could change at any time.
I doubt it's possible to know in advance which among several Tesla and independent body shops will be faster fixing your car.
My wife had a run-in with a pillar in a parking garage which caused a pretty big scrape on the FWD. The plastic above the rear tire popped off as well. I was originally going to schedule an appointment at the Van Nuys body shop since that's much more convenient for me (I live in Venice). However, the rep from [email protected] inbox told me that Van Nuys is now closed and all body work has to be done in Pomona.
Do you guys think it's worth driving out to Pomona from the west side (at least 1hr with no traffic... ha!) or should I try to get the work done at a non-Tesla body shop? I'd rather pay a bit more and have the work done quicker, wherever that ends up being. I've never had to get any work done on my Tesla before so any input is appreciated.