Hi guys,
So I picked up my car about 6 weeks ago now and on the day of collection I booked a service appointment to have some paint issues rectified. A couple of weeks ago I text the service number and said there was also a rattle coming from the rear passenger side of the car and could they have a look into it whilst it's in, to which they said yes no problem.
A few days ago it finally went in and they asked me if I had anymore specific info about the rattle because if they couldn't find the issue/cause then they would be charging me for the time spent investigating - this is something I've never experienced before and I had a very rattle-y new Mercedes a few years ago which went in about 5 times to try and get sorted and never paid a penny. I haven't been driving too often and it seems to be fairly intermittent, as rattles often are and usually dependent on road surface, speed, temperature, etc. and with it being on the passenger side, I can't really figure out where it's coming from. The idea was since I was making a 100 mile round trip to and from the SC, they've probably seen/heard it before and have an idea on how to fix it. Anyway, I said to forget it - I know from experience that technicians can rarely hear rattles.
Is this normal for Tesla? I've had a number of new cars and never been charged for anything which comes under warranty, whether there was an issue or not. And I must admit, the whole attitude of the SC staff make me a bit worried about having any sort of issue in the future, especially when the paintwork issues came back exactly the same as before the car went in...
So I picked up my car about 6 weeks ago now and on the day of collection I booked a service appointment to have some paint issues rectified. A couple of weeks ago I text the service number and said there was also a rattle coming from the rear passenger side of the car and could they have a look into it whilst it's in, to which they said yes no problem.
A few days ago it finally went in and they asked me if I had anymore specific info about the rattle because if they couldn't find the issue/cause then they would be charging me for the time spent investigating - this is something I've never experienced before and I had a very rattle-y new Mercedes a few years ago which went in about 5 times to try and get sorted and never paid a penny. I haven't been driving too often and it seems to be fairly intermittent, as rattles often are and usually dependent on road surface, speed, temperature, etc. and with it being on the passenger side, I can't really figure out where it's coming from. The idea was since I was making a 100 mile round trip to and from the SC, they've probably seen/heard it before and have an idea on how to fix it. Anyway, I said to forget it - I know from experience that technicians can rarely hear rattles.
Is this normal for Tesla? I've had a number of new cars and never been charged for anything which comes under warranty, whether there was an issue or not. And I must admit, the whole attitude of the SC staff make me a bit worried about having any sort of issue in the future, especially when the paintwork issues came back exactly the same as before the car went in...