Just asking everyone about Supercharging rates and whether Tesla should be contacted. But first a little background:
In May, I was returning home and stopped to Supercharge at Silverthorne. I ambled over to the cabinet that houses all the chargers and whatnot, and I noticed that the latch was open and the padlock was hanging unlocked from the loop that fits into the hasp. I promptly called Tesla to report the situation thinking that they would want to send a technician out promptly to secure the cabinet and inspect their equipment. The individual that answered my call was confused as to why I was calling if I was able to Supercharge. After a few minutes of conversation the person said that he would make a note for the Supercharger team. Our conversation left me scratching my head about reporting Supercharger issues if the representatives are unclear on the subject.
OK, so three times in the past three months I have encountered the following rates immediately upon plugging in. Each time I plugged in I was the only one charging.
Glenwood Springs: 7AM, about 50 degrees, 21% battery----->53kW (I did not move as I was charging while eating breakfast and getting cleaned up, and one hour at that reduced rate was no big deal.)
Ellensburg: 3:30PM, about 85 degrees, 15% battery------>31kW (I moved to a different stall after 5 minutes and got 106kW.)
Ritzville: 7AM, about 60 degrees, 25% battery------>48 kW (Again, it was after rising but before eating and getting ready to leave, so this rate was OK for 75 minutes or so.)
When we returned through Ritzville three days later, I plugged into another stall and received 115kW.
I think we all agree that those initial rates are substantially slower than expected. Yet I was reluctant to call Tesla to report these slower rates--they are free after all--Tesla's resources are limited, and I would rather report inoperative or damaged Superchargers rather than perhaps an isolated occurrence that wastes time and money. Moreover, I would presume that Tesla keeps records of all Supercharger use and should be able to identify slow charging issues concurrently with each use and send out repairmen as necessary.
Because of my previous contact with Tesla regarding the unsecured Supercharger cabinet at Silverthorne and the above reasoning, I opted not to report any of the reduced rates that I received.
In May, I was returning home and stopped to Supercharge at Silverthorne. I ambled over to the cabinet that houses all the chargers and whatnot, and I noticed that the latch was open and the padlock was hanging unlocked from the loop that fits into the hasp. I promptly called Tesla to report the situation thinking that they would want to send a technician out promptly to secure the cabinet and inspect their equipment. The individual that answered my call was confused as to why I was calling if I was able to Supercharge. After a few minutes of conversation the person said that he would make a note for the Supercharger team. Our conversation left me scratching my head about reporting Supercharger issues if the representatives are unclear on the subject.
OK, so three times in the past three months I have encountered the following rates immediately upon plugging in. Each time I plugged in I was the only one charging.
Glenwood Springs: 7AM, about 50 degrees, 21% battery----->53kW (I did not move as I was charging while eating breakfast and getting cleaned up, and one hour at that reduced rate was no big deal.)
Ellensburg: 3:30PM, about 85 degrees, 15% battery------>31kW (I moved to a different stall after 5 minutes and got 106kW.)
Ritzville: 7AM, about 60 degrees, 25% battery------>48 kW (Again, it was after rising but before eating and getting ready to leave, so this rate was OK for 75 minutes or so.)
When we returned through Ritzville three days later, I plugged into another stall and received 115kW.
I think we all agree that those initial rates are substantially slower than expected. Yet I was reluctant to call Tesla to report these slower rates--they are free after all--Tesla's resources are limited, and I would rather report inoperative or damaged Superchargers rather than perhaps an isolated occurrence that wastes time and money. Moreover, I would presume that Tesla keeps records of all Supercharger use and should be able to identify slow charging issues concurrently with each use and send out repairmen as necessary.
Because of my previous contact with Tesla regarding the unsecured Supercharger cabinet at Silverthorne and the above reasoning, I opted not to report any of the reduced rates that I received.