We had the front axles replaced a year and a half after purchasing the car due to the shudder issue. It resurfaced but also some other noises and odd steering "feel" a bit less than a year ago, when our warranty was just about to expire. The Service Center said they couldn't reproduce but that they'd make a note of it. Fast forward to last month and the steering feel had become downright dangerous on some of the rutted highway roads we drive on in the mountains. There are shallow "trenches" cut by semis with chains and the X would fall into those but occasionally would just "pull" us out violently requiring steering correction. It was pretty scary.
I took it into service, and they said that they had no record of my appointment the previous year. They said that they saw a "canceled" appointment and they thought it must have been mobile service (it wasn't, I visited the brand new Service Center). The fix was to replace the axles/half shafts, which struck me as odd considering I had only had shuddering issues with them before. I eventually begrudgingly approved the replacement ($2k) and they called once it was done to let me know that the bushings on my control arms were all cracked and the control arms needed replacement (another $4k). That was enough for me.
Between our 2016 and 2020 X we replaced the half shafts 5x. It's possible some of the wear and tear is due to towing, but we tow under the rated capacity for the vehicle, so it really shouldn't be an excuse. I think the weight, torque, and design of the X is rough on the suspension. Plus, we were happy to get into a smaller vehicle as our kids are teenagers now and we're not carting lots of kids on field trips etc.
I am sure you'll have better luck. Timing just worked for us to get out of the car.
