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[smashcz]

9 days ago I had solar installed, everything was working fine until 2 days ago the app just shows this (photo).
It works fine if I check the gateway. Tesla said they will push software update (at some point).
Anything I can do?

 

[getakey]

is your gateway connected to your WiFi?

 

[smashcz]

I think so, please check photos

 

[jjrandorin]

With that picture, it looks like you had solar and powerwalls installed (not just solar). Try swiping left / right in your tesla app?

 

[smashcz]

looks like you had solar and powerwalls installed

yes

swiping left / right

doesn't help

 

[jhn_]

Call Tesla support and have them make sure the correct gateway is associated with your app account.

They might have messed up their records in their backend along the way post-install. You have a writing system, it says it is on WiFi and talking to Tesla in those screenshots. But that data is not making it to you app account for some reason. Good news is it’s probably an easy fix on their end once they realize it.