I talked to three service centers. This wasn't an issue of them having out of date info. All three told me: Yes, the new screen is available. Yes, they were recently replacing them for people under warranty. But things changed suddenly, and now they are not replacing them under warranty and are requiring customer-pay ($1325-$1345). They are going back to saying that they are working on a 'software fix' to remedy this and will not be replacing screens. (which yes will only be a cover-up at best to reduce the appearance of it while on.)
Mine yellowed after about 4 months in the winter (Dec. 2018 car.) - it's not heat or "wear and tear".
The people who are posting here who got replacements are *lucky*. Not smarter, not more in the know, not more convincing -- Lucky. You guys got your service appointments scheduled in the small window when they were replacing screens (like they said they would for years.)
According to the SC's take on it: Yes. They had planned on getting a screen replacement job done, finally got the part ready, and realized that there were more defective screens than they thought, and changed their mind.
Months ago I asked my service center about this, right after I got the car. "I'm concerned that you guys may just say it's cosmetic and decide not to replace the screen." - "No no that won't happen, it's a supplier defect and we're working on the solution, don't worry we'll take care of you!" was the response.
Now here we are and the response is basically a middle finger, 'sucks to be you'.
Yeah. I realize some of you got your screens replaced. If you think I'm just not getting it -- what is it I'm doing wrong (since it obviously can't be Tesla in the wrong, right?) that's causing them to refuse to replace my yellowing screen? Am I asking in the wrong tone of voice? Are there magic words that need to be said?
Tesla is backing out on replacing the yellowing S/X screens that they promised many of us that they would fix. They are instead kicking the can down the road saying they are looking for a non-replacement option, which many of us know won't work (because it won't) - because the expense ended up being bigger than they expected.
I suspect many of us will simply fork over the $1345 (which obviously includes a ton of profit for Tesla; the 90-minute replacement job, even though they have to disassemble the dash, is not $1000 in labor, and the screen's cost is in the $350 range AT BEST...) to replace the screen if the process becomes painful enough. After all, "does your S/X have the replacement?" will be a big resale checkpoint. And I'm sure they know this.