Model S M.D.
Ludicrous Radiologist
For all the flack I appear to be dumping on Tesla. I still want a Tesla MS, but even a 'young' car company should know that just about the ONE thing that will really affect the resale value of the car that CANNOT be fixed at delivery is the Paint. You re-paint large areas of the vehicle, you lose value - period. Just about everything else (assuming no accident prior to delivery) can be repaired without impacting the real value of the vehicle. The factory paint quality control on my vehicle was atrocious. There is no other word to describe it. The delivery DS agreed with me that my car was especially bad.
You could try contacting @JonMc the President of Global Sales/Service. Seems like you got dealt a really bad apple. I wouldn't accept that Model S either.
I had good experiences with Whitney as my DS for both of my Teslas and Dayan as my "day of" delivery specialist at North Houston.