I ordered a Model 3 RWD Standard Range on 1/18/22. Much to my surprise my VIN was assigned the next day with an estimated delivery of 1/27-3/3. So I rushed to get financing and insurance completed, had the bank wire the funds to Tesla, and completed all information and documentation needed by Tesla. Had not heard anything else back from them in a few days, so yesterday I inquired asking if there is anything else needed for completion.
Today I get a text message saying that they had to unmatch my current VIN due to that VIN not being done in manufacturing. I tried to inquire about how this changes my ETA on delivery but they cannot give me an answer. Have asked several times for someone to contact me and instead they just keep sending me a canned response over text message saying that I will be contacted close to the delivery date. Tried calling as well and stood on hold for two hours with no answer.
I'm not really sure what I'm supposed to do here. Do I cancel the insurance until they get me an ETA? I also have to get with the bank to likely redo the loan paperwork due to the VIN change?
I was just bragging this morning to someone how this has been the best car buying experience ever, now I'm not so sure.
Today I get a text message saying that they had to unmatch my current VIN due to that VIN not being done in manufacturing. I tried to inquire about how this changes my ETA on delivery but they cannot give me an answer. Have asked several times for someone to contact me and instead they just keep sending me a canned response over text message saying that I will be contacted close to the delivery date. Tried calling as well and stood on hold for two hours with no answer.
I'm not really sure what I'm supposed to do here. Do I cancel the insurance until they get me an ETA? I also have to get with the bank to likely redo the loan paperwork due to the VIN change?
I was just bragging this morning to someone how this has been the best car buying experience ever, now I'm not so sure.