Model 3 - Battery needs replacement after 1 year- in Miami- car needs to stay in SC 6-8 weeks

[Shebor]

Hi Everyone,

First of all I LOVE my Tesla and the overall Tesla experience.

However, am shocked that after 1 year of leasing my awesome Tesla, that a warning sign came up in my car saying Maximum battery charge level reduced.
Took my car in to Coral Gables SC, where I leased it, service was initially excellent, while explaining the issue I was having, at the end of the day I received a message saying my HV (battery pack) had to be replaced, and that it will take 6-8 weeks to arrive. I explained how many miles I drive and that it was going to be challenging to drive with such limited battery. I was told I could not drive the car like this and my car has to stay at the SC.
I asked for a loaner and was told no loaners available, I’d be put on a waiting list and they could provide me with Uber vouchers:///.

I asked to put a lease payment hold on my car while it is at SC and was told I must continue to pay. I am a mother and a full time realtor, I drive from Miami-Palmetto Bay- Miami Beach- Doral all over the place and can not take an Uber, I need my car and am shocked to see the only solution I’ve been given is to receive Uber vouchers….
Anyone else in Miami have this issue?

 

[Sophias_dad]

Talk to the SC about reimbursement for a long-term rental car, or at least a rental car until they can supply a loaner. I agree that Uber isn't gonna cut it for you.

 

[Shebor]

Talk to the SC about reimbursement for a long-term rental car, or at least a rental car until they can supply a loaner. I agree that Uber isn't gonna cut it for you.

Thank you, I’ll ask.

 

[Shebor]

Wow, just got a message a loaner car is coming in today!!! Fantastic.

 

[KenC]

Hi Everyone,

First of all I LOVE my Tesla and the overall Tesla experience.

However, am shocked that after 1 year of leasing my awesome Tesla, that a warning sign came up in my car saying Maximum battery charge level reduced.
Took my car in to Coral Gables SC, where I leased it, service was initially excellent, while explaining the issue I was having, at the end of the day I received a message saying my HV (battery pack) had to be replaced, and that it will take 6-8 weeks to arrive. I explained how many miles I drive and that it was going to be challenging to drive with such limited battery. I was told I could not drive the car like this and my car has to stay at the SC.
I asked for a loaner and was told no loaners available, I’d be put on a waiting list and they could provide me with Uber vouchers:///.

I asked to put a lease payment hold on my car while it is at SC and was told I must continue to pay. I am a mother and a full time realtor, I drive from Miami-Palmetto Bay- Miami Beach- Doral all over the place and can not take an Uber, I need my car and am shocked to see the only solution I’ve been given is to receive Uber vouchers….
Anyone else in Miami have this issue?

Do you normally charge it up to 100%? Is it a SR+? What specifically did the SC say was wrong with the HV that it needs replacing? Glad you are getting a loaner.