John, we have addressed this with you multiple times. As I said before, we have a specific cancelation policy for discounted pre-orders / group-buys (About Us) but can transfer your spot to another member FREE of charge, and already explained we are sending any interested customers your way. We went back and forth for 3 months answering hours and hours of questions, and even extended the pre-order discount for you after it was closed as a favor. I definitely understand your predicament, but we are a business not a bank - making the custom GT kit happen required a *large* production run of completely custom springs, dampers, and other custom components - funds for the pre-order kits are in the hands of Ohlins, Swift Springs, machine shops etc.
As everyone can understand, we're in the same position as the rest of the world and other small businesses during this crisis - we are in no way insulated from the knock-on effects of everything coming to a grinding halt. That said we are doing our best to try to help you resolve your financial issue with a zero dollar loss if we can set you up with another customer who is interested. If you need an immediate cash refund today I have to follow our cancelation policy, but can refund you a large portion of your discounted pre-order .
As I mentioned in the email, we are forwarding potential customers your way (and I've already forwarded your email to two potential customers so far to help you sell your spot). I specifically told you that we would do our best to help you in this situation, but like I mentioned before may take time if you want a zero loss transfer.
Again, our cancelation policy is located here -> About Us The last email we got from you was that you changed your mind and wanted to keep your order, so I'm not sure what you want to do currently.
We are all in a tough position - everyone across the country, small businesses like ourselves, and even big businesses... it's a trying time for all of us, which is why we were trying to work with you directly to help resolve it. Please follow up with us via email [email protected]
As everyone can understand, we're in the same position as the rest of the world and other small businesses during this crisis - we are in no way insulated from the knock-on effects of everything coming to a grinding halt. That said we are doing our best to try to help you resolve your financial issue with a zero dollar loss if we can set you up with another customer who is interested. If you need an immediate cash refund today I have to follow our cancelation policy, but can refund you a large portion of your discounted pre-order .
As I mentioned in the email, we are forwarding potential customers your way (and I've already forwarded your email to two potential customers so far to help you sell your spot). I specifically told you that we would do our best to help you in this situation, but like I mentioned before may take time if you want a zero loss transfer.
Again, our cancelation policy is located here -> About Us The last email we got from you was that you changed your mind and wanted to keep your order, so I'm not sure what you want to do currently.
We are all in a tough position - everyone across the country, small businesses like ourselves, and even big businesses... it's a trying time for all of us, which is why we were trying to work with you directly to help resolve it. Please follow up with us via email [email protected]