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Missing CAN Viewer Data?

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Assuming it’s pilot error on my part, but for some reason the CAN Viewer on the center console won’t display/populate even basic CAN data such as BMS_contactorState State, BMS_isolationResistance, BMS_state, etc in either Service Mode or Service Mode+

Is there some hidden step, secret handshake, mode - or clicking your heels three times?? - needed to get this data to populate in the CAN Viewer? Would be really helpful to display even the basics.
 

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