Hmm... we're mostly caught up on inquiries from the past couple of weeks, so maybe check email spam folder. If not can PM me your ticket #.
That said, we're booked solid on battery repairs/replacements clear into February. Depending on where you're located, you might have a quicker time with Tesla service handling it. The $11k replacement option isn't terrible all things considered. We can definitely do better, just keep in mind you'd still be looking at several thousand for parts+labor, vehicle transport (assuming you're not reasonably local), plus some lead time.