This has been argued in many threads over many forums but it just comes down to driver preference.
Not everyone has the same needs or desires but there are arguments both ways where each side sees little value in the other's which is fine because that is life.
Me and my wife both drive our cars interchangeably so we do like that the Y detects our profile (most of the time) instead of having to choose it each time we get in and out of the car. The one positive with the choice based option is unless you have easy entry enabled (which is a bit far from the pedals from my wife to activate it), is you can set the seat "before" you get into the car.
But that just brings me my point that if you are the primary driver, many of these things can be overlooked but if you are switching back and forth between different cars, it's nice to have the commonalities of a driver display and some physical controls. If physical controls wasn't that much of an issue, why did Telsa finally update the UI so that you can customize/use the left dial for stuff? So you can't say there isn't a need.
Same thing with driver display.. there wouldn't be such an aftermarket for them if there wasn't some demand.,.. and... the S/X models still have driver display.
The ride, however, is the worst of everything. And that is probably due to we are primarily SUV/minivan drivers but even our kids hatchback and sedan have a software ride than the Y. And yes, we have a 21 model so maybe the newer ones addressed that (and if they did... there must have been a reason right?).
But it's okay, we can disagree as I'm not trying to convince anyone because opinions vary, just asking for another point of view from someone who has both cars side by side. I spent about an hour on the freeway inside a friends MME... and the interior space, ride and sitting position just seemed better to me. There are many things that the Y does better than most... but they are not enough for me to keep it as I have been looking for a replacement for about 6 months. I have even looked at the smaller C40/XC40 because they have great leases right now.
And yes, I lease, so total MSRP isn't really that much of a factor to me if I can get a different car for the same or lower payment.