Hi All,
I posted in another historic thread but would like this to get some attention if possible. I’m at odds with Tesla SC and would benefit with some information/ help to back up my case.
I collected my car on 4/12 and on 14/1 I had my connectivity board replaced to fix app waking car issues. Only recently whilst sitting at a public charger I tried to access BBC IPlayer and YouTube. I was both surprised and disappointed to find that my browser and the bbc iPlayer wouldn’t allow me to play any UK content. YouTube was also for the first time playing NL local ads.
I tried to raise a Service appointment and here are the responses I received. This USED to be the case prior to December 2021 but it was fixed wasn’t it? Does anyone have any further info on it as the SC are refusing to deal with the issue.
1) Thank you for contacting Tesla.
Regarding the vehicle IP address showing as in the Netherlands, this is to be expected due to the SIM provider that we use and when use 4G/LTE. This will change to a UK IP address when you use a Wi-Fi connection or a hotspot and you will be able to see UK content.
As no appointment is necessary, we will look to remove the appointment from the diary although please feel free to re-schedule if you have any further issues in the future.
2)
You will only be able to see UK content if the vehicle is connected to a Wi-Fi source or hot spotting from your phone.
Thank you,
Tesla Service
Whilst waiting for my collection date I read several threads on this issue but can’t locate them and I believe that this issue was resolved centrally by Tesla.
Am I wrong?
I posted in another historic thread but would like this to get some attention if possible. I’m at odds with Tesla SC and would benefit with some information/ help to back up my case.
I collected my car on 4/12 and on 14/1 I had my connectivity board replaced to fix app waking car issues. Only recently whilst sitting at a public charger I tried to access BBC IPlayer and YouTube. I was both surprised and disappointed to find that my browser and the bbc iPlayer wouldn’t allow me to play any UK content. YouTube was also for the first time playing NL local ads.
I tried to raise a Service appointment and here are the responses I received. This USED to be the case prior to December 2021 but it was fixed wasn’t it? Does anyone have any further info on it as the SC are refusing to deal with the issue.
1) Thank you for contacting Tesla.
Regarding the vehicle IP address showing as in the Netherlands, this is to be expected due to the SIM provider that we use and when use 4G/LTE. This will change to a UK IP address when you use a Wi-Fi connection or a hotspot and you will be able to see UK content.
As no appointment is necessary, we will look to remove the appointment from the diary although please feel free to re-schedule if you have any further issues in the future.
2)
You will only be able to see UK content if the vehicle is connected to a Wi-Fi source or hot spotting from your phone.
Thank you,
Tesla Service
Whilst waiting for my collection date I read several threads on this issue but can’t locate them and I believe that this issue was resolved centrally by Tesla.
Am I wrong?