Hi all, I am in the middle of a multi-day outage and was disappointed that my Powerwall system dropped the load 3 times in the last 48 hours. I am told the GW software version 22.36.6 has issues.
I have 5 Powerwalls and 14 kW of PV so its a large system but we were running very minimal loads. We had approximately 1.5 kW of load at the time, and likely the 2 hp well pump probably tried to start. The house totally went dark, and the app said that a breaker was disconnected.
It was 45 degrees outside the first time so I went outside to reset one powerwall by flipping the switch on the side. This did nothing.
I then logged in to the app and saw it thought by breaker was open, though all breakers were closed in the on position.
I tried to reset the GW2 at that point, since I knew I had battery power. After the GW2 was reset the PW activity lights started flashing. At that point I was prompted to restart my system through the app. I think triggering one powerwall switch would have also restarted the system. At this point the system started back up and we had power all evening.
Just now this morning at 9:30 AM it dropped the load again, in full morning sun, I was producing about 4 kW at the time from the PV array and consuming about 2 kW. It reset itself that time and then dropped my load again at about 10 AM.
I called Tech support and they pointed me to the installer login, so I went there. The phone support tech from Tesla indicated that this GW software version had an issue, and I should push the update to 22.36.7
If others have an issue similarly, try to update the version. Also know that it is possible that you will need to jump-start the GW2 if something went wrong with the update and you are off grid. I didn't have to jump mine but it is possible.
I have 5 Powerwalls and 14 kW of PV so its a large system but we were running very minimal loads. We had approximately 1.5 kW of load at the time, and likely the 2 hp well pump probably tried to start. The house totally went dark, and the app said that a breaker was disconnected.
It was 45 degrees outside the first time so I went outside to reset one powerwall by flipping the switch on the side. This did nothing.
I then logged in to the app and saw it thought by breaker was open, though all breakers were closed in the on position.
I tried to reset the GW2 at that point, since I knew I had battery power. After the GW2 was reset the PW activity lights started flashing. At that point I was prompted to restart my system through the app. I think triggering one powerwall switch would have also restarted the system. At this point the system started back up and we had power all evening.
Just now this morning at 9:30 AM it dropped the load again, in full morning sun, I was producing about 4 kW at the time from the PV array and consuming about 2 kW. It reset itself that time and then dropped my load again at about 10 AM.
I called Tech support and they pointed me to the installer login, so I went there. The phone support tech from Tesla indicated that this GW software version had an issue, and I should push the update to 22.36.7
If others have an issue similarly, try to update the version. Also know that it is possible that you will need to jump-start the GW2 if something went wrong with the update and you are off grid. I didn't have to jump mine but it is possible.
