qdeathstar
Completely Serious
. You would expect the service to be phenomenal, if not on par with most luxury vehicles out on the market but the difference is substantially lacking
Why?
She came over with a rag and mispronounced your husbands name (which you neglect to say what it is).Storytime: We picked up our new Model Y in Brooklyn and was extremely excited, but upon the inspection noticed that there was some minor issues on the exterior of the car. I noticed there was smudges on the hood/side of the car and the sales associate saw me meticulously checking so she came over with a rag and started wiping the car, explaining that the car just got detailed and "don't worry about it". Upon this interaction, she mentioned she'll give us another minute or two to inspect the vehicle before setting up everything and handing the key cards to us. I also noticed that the car plates were already installed, whilst another couple's sale associate was installing it during their inspection. This already felt like a red flag to me so I was trying to inspect the car carefully, but the process was so quick that all of a sudden we were setting up everything inside the car. The attention to detail was evidently lacking-- the sales associate misread my husband's name a few times and even set it up wrong in our car, which I finally corrected her for and then she still proceeded to say his name wrong throughout the experience The name isn't even hard... literally a regular English name...
See how much shorter I can say if and see how trifling it seems to complain about it when you shorten it up?
Reject delivery…During the inspection, I did also mention that the car wheels and side doors were dirty and she didn't have much to comment on it since another department details the car and sends it over to them... I would think that they would check everything before just handing the car over to the owners? Another thing to note is that the car only had one paper car mat in the driver's side, but she was sitting in the passenger side and obviously stepping on the floor during the inspection and didn't bother to put another one there. I basically had to ask her for another one before she drove the vehicle out of the garage for us. She ended up taking a paper place mat from another vehicle and mentioned that they usually come with one... I don't know if this is a policy, but sounds to me like carelessness or just being cheap...
Upon leaving the garage, I immediately noticed that the car dashboard is extremely dusty/dirty. I was already annoyed by the entire experience and attributed it to the fact that Tesla focuses on the technology and not the luxury experience that most car dealerships provide and tried to keep a positive mindset. However, it was also clear to me that the car was not detailed and definitely not inspected prior to handing it off to us-- I ended up finding hair in the cup holders, random scratches in the interior, and the left panel was broken near the hazard lights. There was also spider webs in the rear doors, like wtf?? In addition, the key cards that she gave us was also scratched up... That's when I started to feel extremely frustrated. We just paid 60K+, but did not have the "new car" experience. Later on in the day, someone who knows more about cars happened to see our brand new Tesla Y and pointed out that there was a dent on the driver side of the car... Can this get any worse? Spoiler, YUP