So far my Tesla premium experience has been anything but premium. Delays, pulling information from Tesla rather than being provided information, more delays, poor slow communication even when pulling information out of my Tesla assigned rep. Running out of time on my loan to take delivery. I had a VIN back on 7/11, have been waiting since 7/19 for the "contract" and will be waiting 2 weeks longer to get the vehicle, if I understand the process correctly. That also assumes it doesn't change or get delayed yet again once I get to that point. The North Texas delivery issues in this forum are not at all encouraging. This isn't even a discount experience at this point, to consider this premium is a joke.
It would appear to be poorly managed at best. Thus far the buying experience and customer service I would not recommend and unfortunately I would not recommend anyone buying anything from Tesla. I hope the actual product lives up to the reputation that used to exist for Tesla. It may be the only thing that can save Tesla in my experience and I want Tesla to succeed.