I've had generally good experiences with Tesla service (used mobile once and stopped by the service center a couple of times) but I have to admit that the communication is generally poor. If it is a known problem or something that mobile can handle the process is generally straightforward but if you actually need to talk to someone it is nearly impossible to do so.
Case in point, I got a call last Wednesday about my HW3 upgrade. They said my computer arrived and they had a cancellation the next day where they could squeeze me in and give me a loaner. Unfortunately I was at the gym when they called and didn't have my phone so this was all left via voicemail then text message. I couldn't have made the appointment on such short notice but I wanted to talk with them about actually scheduling it at a time and date that fit my schedule.
Despite my best efforts to call them back (within 45 minutes) at the number and extension they left (on the voicemail) I was unable to get anyone on the phone to discuss the appointment. It has been almost a week now and I still haven't heard a peep from them about it despite leaving a voicemail with them to call me back about scheduling my HW3 upgrade. I need to talk to a human because I need to confirm that I can get a loaner before confirming the appointment. The loaner is important because I have a kid and fairly long commute. Uber credits are nice but it's unreliable at 5am (when I go to work) and Uber is a crappy way to pick up you kid from daycare and take your kid to gymnastics etc... especially when they're still in a car seat.
I'm sitting here now contemplating if I even want to schedule it as it seems like such a hassle and it will basically do nothing for me at this point anyways (visualize traffic cones?)... it is just future proofing in case that $8000 upgrade the previous owner bought (EAP + FSD) ever does anything useful.
Case in point, I got a call last Wednesday about my HW3 upgrade. They said my computer arrived and they had a cancellation the next day where they could squeeze me in and give me a loaner. Unfortunately I was at the gym when they called and didn't have my phone so this was all left via voicemail then text message. I couldn't have made the appointment on such short notice but I wanted to talk with them about actually scheduling it at a time and date that fit my schedule.
Despite my best efforts to call them back (within 45 minutes) at the number and extension they left (on the voicemail) I was unable to get anyone on the phone to discuss the appointment. It has been almost a week now and I still haven't heard a peep from them about it despite leaving a voicemail with them to call me back about scheduling my HW3 upgrade. I need to talk to a human because I need to confirm that I can get a loaner before confirming the appointment. The loaner is important because I have a kid and fairly long commute. Uber credits are nice but it's unreliable at 5am (when I go to work) and Uber is a crappy way to pick up you kid from daycare and take your kid to gymnastics etc... especially when they're still in a car seat.
I'm sitting here now contemplating if I even want to schedule it as it seems like such a hassle and it will basically do nothing for me at this point anyways (visualize traffic cones?)... it is just future proofing in case that $8000 upgrade the previous owner bought (EAP + FSD) ever does anything useful.