I must say, my experience has been completely different. Unfortunately I did not get to work with Mary, even though I emailed her directly when I signed up, my contact does not return calls or emails. And they have refused to give me my credit score, even though I did not qualify for the best rate of .61% (they gave me .86%) because they said my credit score wasn't above 780, even though I checked after they told me that, and my FICO scores are all well above 800. I've learned that this credit union uses a Beacon Credit Score, which I've never heard of. I believe its a federal law that a financial institution has to give you the credit score report if you don't qualify for the best rate. I could go on and on, but needless to say the only good thing about EFCU that I have experienced I s their rate. I will take the .86%, because it is still a good rate, assuming they get their act together and return my calls and I can close on the loan in time. But I will also be filing a complaint with the gov't regulators about their business practices.