Its great that you can tell me what experience I have had personally, and click "disagree" when I state my own personal experiences.
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Uh huh. Stop trying to compare BMW’s service levels to Tesla. They are light years apart. It’s a losing battle. I’m sure that hurts to hear because it doesn’t fit your agenda.
I was simply stating a fact that no other Luxury brand’s service department operates in the same manner as Tesla. At this point in time, that simply cannot be disproven. No matter how you try and twist it.
(pro tip: to contact your local service center directly via phone, look up the local number for them, then dial it, and listen very carefully to the prompts. The prompt you want is something along the lines of "inquiring about a vehicle in service" which is the only way I personally know of to ensure you get someone at THAT service center, and not in some call center).
I could go into the details, but this is the first time I've felt bullied into accepting a product as 'that's just how it is' in my entire 40+ years on this planet.
I had the exact opposite happen (in west coast). They texted me ahead of time that they might not have loaners and could give me Uber credits, but when I got to my appointment they actually had loaners available.Colorado Springs Tesla Service center. I was so excited to finally have a Tesla service center here in Colorado Springs Colorado. It took me months to get in to get my 2018 Tesla model 32 motor in for its two year check up. Come to find out it will take them two days to do a check up and they do not have any cars to loan me. So they expect me to Uber to work and to do errands into meetings. I am totally disgusted with the customer service or lack there of buy Tesla overall very disappointing
People don’t really love Tesla. People love their Teslas.
I was simply stating a fact that no other Luxury brand’s service department operates in the same manner as Tesla. At this point in time, that simply cannot be disproven.
This is so true. My service experience has been horrible, mostly in the quality of parts and repair job (and Tesla refusing to stand by their work and fix). I love my car but think service is an area where they need to improve. I will definitely be contemplating an Apple car for my next vehicle due to this reason.
They offered this OP uber credits (its in their post).
Basically, they took the car in for non mandatory service (nothing broken, but a "checkup"), and did not attempt to verify before said appointment date / time that there would be loaner cars available, then was surprised and disappointed when there were no loaner cars available.
No brand "guarantees" loaner vehicles. They are normally provided depending on availability. If one requires a loaner car, then, especially if taking the car in for service that is not impacting the ability to use the vehicle, one should contact the service center and find out what is the process for ensuring they can get a loaner.
That might be scheduling your appointment at a specific date / time, like first thing in the morning on a monday, or it might be something else. I have been driving BMWs for roughly 15 years (new ones, leased every 3 years) and there are times I cant get a loaner from them either because they were out. BMW certainly doesnt offer anything else (like uber credits) if they dont have loaners.
Anyway, I certainly cant tell someone how to feel (and am not trying to) but I do find it somewhat amusing how some people that buy teslas act like they bought rolls royces or something.
But Tesla also isn't making money on service the way other brands are so it's bound to be different.
It's nice to hear of positive experiences. Now if they can just get their other SC's up to your standards.You’re right - worlds apart. My Tesla service experiences have been exceptional.
Cadillac never had a loaner ready and waiting for me. Never reached out beforehand to ask more details about the issue. Never diagnosed something remotely before my appointment. Never gave me their personal email for follow ups (and responded.) All firsts for me with Tesla. Also, the converse. Tesla’s never tried to upsell me on garbage services. Never lied to me about what was wrong. Never brought my car back with grease on the headliner.
It’s all so dependent on the service centers themselves. Mine rocks. Sorry if yours doesn’t.
True but at the price Tesla offers there is a certain expectation because they are competing with more costly options. There is going to be a point when people choose to go with ford/porsche/audi/mercedes over Tesla simply because they don't want to deal with Tesla for service. I don't know how soon we will get there, could be years, but it's bound to happen eventually.That is a great way to look at it. We all talk about tesla service vs honda, or lexus, or bmw but in reality honda, lexus, and bmw are not the ones doing the service. Its whoever owns that dealership. They then turn around and charge the auto maker for that work. So the dealership is making money on service so they are incentivized to do a good job.