Thanks all for your replys. I just wanted to update you on the status.
My experience was very good with the service department. Far and above that of your normal automotive service department. I dropped the car off on Friday afternoon for the windshield replacement and annual service. Went very smoothly on the drop off. They gave me a Model S 75D and told me it might be Monday before the car is ready. I was maybe at the dealership 10-15 minutes. So I got a loaded AP2 car to play with for the weekend.
Monday morning rolls around and i got a courtesy call to tell me that windshield had been replaced and they were waiting 24 hours so they could "water test" it. That way i would not be expecting to get the car and to plan my day accordingly. Which was very helpful as i am out driving form customer to customer most days. And the Service Center is kinda out of the way for me.
They called the next day to tell me it was ready. But i was unable to get to the dealership so i picked up the following day. The car was charged up and ready. My service advisor was great and took the time to explain most of what they did. (Plus they also did the break caliper recall that i was expecting to have done in Sept/Oct.) He also walked out to the car with me and we checked to make sure everything was perfect. And talked about some of the customizations i had done and planned to do. I was maybe there 20 minutes.
I would say my in-person experience with the Service Dept was far better that the phone/email experience. That line of communication was very lacking. But in the end i am a happy customer.
Oh and by the way the breakdown on the windshield was: $725 for the Windshield. $137.60 for the Module, Sensor, Light/Rain w/ HUD, $3.78 for six Ergo Clips and $217.50 for the labor. Totaling $1083.88. Which is pretty good compared to some of the prices i have seen people post on TMC.
My experience was very good with the service department. Far and above that of your normal automotive service department. I dropped the car off on Friday afternoon for the windshield replacement and annual service. Went very smoothly on the drop off. They gave me a Model S 75D and told me it might be Monday before the car is ready. I was maybe at the dealership 10-15 minutes. So I got a loaded AP2 car to play with for the weekend.
Monday morning rolls around and i got a courtesy call to tell me that windshield had been replaced and they were waiting 24 hours so they could "water test" it. That way i would not be expecting to get the car and to plan my day accordingly. Which was very helpful as i am out driving form customer to customer most days. And the Service Center is kinda out of the way for me.
They called the next day to tell me it was ready. But i was unable to get to the dealership so i picked up the following day. The car was charged up and ready. My service advisor was great and took the time to explain most of what they did. (Plus they also did the break caliper recall that i was expecting to have done in Sept/Oct.) He also walked out to the car with me and we checked to make sure everything was perfect. And talked about some of the customizations i had done and planned to do. I was maybe there 20 minutes.
I would say my in-person experience with the Service Dept was far better that the phone/email experience. That line of communication was very lacking. But in the end i am a happy customer.
Oh and by the way the breakdown on the windshield was: $725 for the Windshield. $137.60 for the Module, Sensor, Light/Rain w/ HUD, $3.78 for six Ergo Clips and $217.50 for the labor. Totaling $1083.88. Which is pretty good compared to some of the prices i have seen people post on TMC.