Concerns for the future of Tesla Service

[neuralnetwork]

One of my side mirrors completely shattered today after a car hit it with their side mirror and luckily it was only the glass that needs to be replaced. So I went into the app and booked a replacement and was given a scheduled date for the 29th of February! This is insane to me that I have to wait over 2 and a half weeks for something that would literally take 1 minute to fix. Is it possible to just take it to a Service Centre to get them to fix it up? The app forces me to use a mobile technician.

This made me think about the future of servicing... after seeing more and more Teslas on the road and having only 1 service center to facilitate the entire city, I can't imagine this situation getting any better in the future. Wait times for repairs are going to be insane, god forbid something more serious happens to the car such as a battery or charging issue.

My previous car was a BMW and I had a similar issue, and that was in and out of the dealer within a day. So suffice to say my first service experience with Tesla has been negative.

 

[moa999]

Give it a day or two and you might find someone adjusts the booking, or call up and ask.

Tesla is gradually expanding its network as the number of cars grow, including buying properties.

 

[jq371]

One of my side mirrors completely shattered today after a car hit it with their side mirror and luckily it was only the glass that needs to be replaced. So I went into the app and booked a replacement and was given a scheduled date for the 29th of February! This is insane to me that I have to wait over 2 and a half weeks for something that would literally take 1 minute to fix. Is it possible to just take it to a Service Centre to get them to fix it up? The app forces me to use a mobile technician.

This made me think about the future of servicing... after seeing more and more Teslas on the road and having only 1 service center to facilitate the entire city, I can't imagine this situation getting any better in the future. Wait times for repairs are going to be insane, god forbid something more serious happens to the car such as a battery or charging issue.

My previous car was a BMW and I had a similar issue, and that was in and out of the dealer within a day. So suffice to say my first service experience with Tesla has been negative.

1 service centre to facilitate the entire state ! I’m in Newcastle and will need to drive to Sydney for anything major

 

[Davemcd]

Also try calling had a SIM card go 2 days out of Melb-Syd trip.
They said come down if you are happy to wait we slot you in between something.
Done in a 2 hours I just went to the local shops while I waited.

 

[meloccom]

One of my side mirrors completely shattered today after a car hit it with their side mirror and luckily it was only the glass that needs to be replaced. So I went into the app and booked a replacement and was given a scheduled date for the 29th of February! This is insane to me that I have to wait over 2 and a half weeks for something that would literally take 1 minute to fix. Is it possible to just take it to a Service Centre to get them to fix it up? The app forces me to use a mobile technician.

This made me think about the future of servicing... after seeing more and more Teslas on the road and having only 1 service center to facilitate the entire city, I can't imagine this situation getting any better in the future. Wait times for repairs are going to be insane, god forbid something more serious happens to the car such as a battery or charging issue.

My previous car was a BMW and I had a similar issue, and that was in and out of the dealer within a day. So suffice to say my first service experience with Tesla has been negative.

Which BMW dealer!, BMW Rushcutters Bay made me wait 8 weeks for an Oil Service on a 2022 530i late last year.

 

[Blue heaven]

One of my side mirrors completely shattered today after a car hit it with their side mirror and luckily it was only the glass that needs to be replaced. So I went into the app and booked a replacement and was given a scheduled date for the 29th of February! This is insane to me that I have to wait over 2 and a half weeks for something that would literally take 1 minute to fix. Is it possible to just take it to a Service Centre to get them to fix it up? The app forces me to use a mobile technician.

This made me think about the future of servicing... after seeing more and more Teslas on the road and having only 1 service center to facilitate the entire city, I can't imagine this situation getting any better in the future. Wait times for repairs are going to be insane, god forbid something more serious happens to the car such as a battery or charging issue.

My previous car was a BMW and I had a similar issue, and that was in and out of the dealer within a day. So suffice to say my first service experience with Tesla has been negative.

No excuses as the centre child restraint (non) cover is a massive stuff up that shouldn’t have happened but I guess the service crew are busy replacing rear parcel shelf’s on hundreds of Highland model 3s.

 

[cafz]

1 service centre to facilitate the entire state ! I’m in Newcastle and will need to drive to Sydney for anything major

Well 2, the Canberra service centre will be closer for a lot of the southern parts of the state.