James,
nice to hear from you.
Sorry to hear about that you have that / expect that low order volume for Euro-Spec RFMC and therefore declined the product.
As in my case, as of being a (willing) customer having placed an oder, it would have been nice to know about that decision. Please note that I was #18 in the order queue of Martin Eberhard, where #1 to #17 were manufactured by himself, and then the rest of his orders were transformed to your company. After one quiet starting phase, I had a lot of good emails with you, and your (employee?) Stephen Johnsen, in October 2009. We discussed the different Amperage-settings possible for the Euro-Spec (16/24/40), and I was informed that you have one set of Euro-Plugs there and can make my RFMC within one week. Stephen informed me that for my more favoured settings of 16/32/48A for my RFMC you need some code-help from Martin Eberhard for the 32A and 48A, but it was declared as "easy". I then was offered 16/32/40A for immediate realisation, and accepted it in a way that I have to do it if the 48A is not possible, and asked Stephen what was the reason that the 48A are now not possible. So we both have invested a lot of time and effort in this project. This was on 12. Nov. 2009, and from this time on it was absolutely quiet from your company.
I sent half a dozen emails asking for the actual status about every 4 weeks to your email adress(es), to Stephen, and trough the PM function of this forum. I never got any response - so I am very happy to hear from you after 5 (five) month through this forum. As I also do run a business, please kindly allow me to give the feedback that from a CRM view this quietness is only suboptimal. When customers are begging for a status update, you should give them some information, maybe although some background decisions are still not made.
Please do see this as positiv feedback, as in summarizing even if you did not serve me well, you do a very good job for the Tesla community in general.
As for the EURO-RFMC product in general, I cannot do anything else as to accept your decision not to manufacture this product. And yes, you are correct, there was no money involved. I guess this was because my order was placed so soon and transferred from Martin Eberhard to your company (your webshop with the Tesla products was not established at this time), and Martin Eberhard did not charge in advance. Although advanced payment would never have been a problem, you never asked for that - maybe the european version was not calculated at this time, due to surely different cost for the connectors?
On the other side, the RFMC did "already cost" me more than USD 600,00. This is because I had to supply the MC120. And as an european customer, I did not get this device "for free" with my car. I had to order it at the Tesla US Store (USD 600,00 at the time of ordering last year), and provided it to your company.
So, to bring that project to an end, may I kindly ask that you send back my MC120 that I provided to you? After having your OK, I will provide a valid US street adress (per email) from a parcel forwarder, which will forward it to Austria. Although I cannot use it here, I then have at least the Tesla connector as a spare, if there are some european customised solutions sometimes or if I damage my connector, ..
At the end I am sorry that it ends this way, as we both have invested a lot of effort & ressources, the product would be good, but when it will not be manufactured it is at it is.
Please give your ok to send back my MC120.
Thanks,
best
Martin