BBC iPlayer

[Morhydro]

I was sat at the Broxden Supercharger on Monday. Having been stuck in the A9 traffic coming south. Got Fish 'n Chips for tea. Sat in the car charging and thought I would catch up on the Olympics. Using the browser navigated to BBC iPlayer (I have premium connectivity) but no joy - the BBC says iPlayer not available for your region. I presume because Tesla route the connectivity through the USA.

So made my phone into a WiFi hotspot and connected to that. The car was definitely connected to WiFi (symbol in the top right) - but still no joy with the same message. So watched the games on the small screen on my phone (no trouble at all).

Was I doing something wrong? Why won't iPlayer work using my phone's WiFi?

Thanks.

 

[NeilG40]

Tesla use a European sim to allowing roaming across all UK networks, rather than being locked to one UK provider.

 

[Morhydro]

Thanks - but when connected by WiFi to the SIM in my phone why can't I watch iPlayer?

 

[Bantam]

couple of ways to get iplayer working I find the easiest way is using your phone wifi hotspot (or nearby free wifi) to get a uk IP address and browse to Tesla TV UK

 

[MrT3]

couple of ways to get iplayer working I find the easiest way is using your phone wifi hotspot (or nearby free wifi) to get a uk IP address and browse to Tesla TV UK

That's what Morhydro did.

 

[jmaddr]

Next time goto something like What Is My IP - Check your IP & Free SEO Tools to let you know where the Internet “thinks” your are sourcing.

 

[Bantam]

That's what Morhydro did.

Not quite… Morhydro said he navigated directly to iplayer in the in car browser, when i do that it never works, regardless of if i use LTE or wifi. if you follow the link I posted when you use the in car browser then click on iplayer icon it then takes you to the youtube app (you have to click on continue to website) that works all the time for me

 

[Morhydro]

Bantam - thanks I will try that link.

 

[Mrklaw]

Yeah I had this recently using my phone as a hotspot. Maybe it just needed to properly refresh the IP address and it remembered from the previous session. I went into the wifi and manually selected my phone and then it worked (via the teslatv link). Bit fussy though and by the time I’d done all that I was done charging anyway

 

[Adopado]

Yeah I had this recently using my phone as a hotspot. Maybe it just needed to properly refresh the IP address and it remembered from the previous session.

Yes, i've read this point being made before. I can't remember the way that was suggested to force the browser to use a new session.

 

[Katic1972]

Can I check on this please? I was going to raise a new thread but can’t find something more appropriate.

I am not making this up am I?

We used to be unable to get uk content on our M3’s because the chip used/ sim provider was a Netherlands based provider. As I understand it this changed at the end of last year and we all could access YouTube without the Dutch ads and view iPlayer as if in uk.

My car now seems to have reverted back to an NL IP address.

My connectivity board was swapped out by Tesla on 14/1. Sc tell me that nl content is normal but I’m insistent that this information was correct previously but changed at the end of last year.

I’m I imagining it?

Or do I need to connect via Wi-Fi run a session and then it will remember I’m in the uk?

 

[Adopado]

Can I check on this please? I was going to raise a new thread but can’t find something more appropriate.

I am not making this up am I?

We used to be unable to get uk content on our M3’s because the chip used/ sim provider was a Netherlands based provider. As I understand it this changed at the end of last year and we all could access YouTube without the Dutch ads and view iPlayer as if in uk.

My car now seems to have reverted back to an NL IP address.

My connectivity board was swapped out by Tesla on 14/1. Sc tell me that nl content is normal but I’m insistent that this information was correct previously but changed at the end of last year.

I’m I imagining it?

Or do I need to connect via Wi-Fi run a session and then it will remember I’m in the uk?

You are correct. This should no longer be an issue. I have done a lot of waiting in hospital car parks recently and iPlayer works just fine!

 

[Katic1972]

You are correct. This should no longer be an issue. I have done a lot of waiting in hospital car parks recently and iPlayer works just fine!

Yep just what I thought.

Just tried a reboot and after connecting on Wi-Fi where iPlayer did work, off Wi-Fi it doesn’t. SC seem to be working off old information, does anyone have more official release or information on the change please so I can re-raise or update my case with Tesla.

Wouldn’t be so bad but I am paying the tenner a month. *rolls eyes*

 

[Adopado]

Yep just what I thought.

Just tried a reboot and after connecting on Wi-Fi where iPlayer did work, off Wi-Fi it doesn’t. SC seem to be working off old information, does anyone have more official release or information on the change please so I can re-raise or update my case with Tesla.

Wouldn’t be so bad but I am paying the tenner a month. *rolls eyes*

The change took place in very early December. I vaguely recall there were some reports of the browser holding onto some ID cookies that hadn't refreshed and retained the issue for a while. I access via the tesla.tv web portal.

 

[Tony Hoyle]

It's possible there are so many Teslas now they've used the IP block they were using and have grabbed another one, but forgotten to locate it in the UK.

We'll find out if it starts happening to more people.

 

[Katic1972]

Ok need your help here fellow TESLA owners.

Here are two comms from the Tesla SC. I think they are wrong. I was able to view UK iplayer content on my car last month and I’ve never hotspotted at all as it’s a faff. As long as I’ve had my car 4/12/21 I’ve never seen the Dutch ads on YouTube until today!
So I need info on the issue please. Feel like I’m thread jacking (Sorry op).
1)
Thank you for contacting Tesla.

Regarding the vehicle IP address showing as in the Netherlands, this is to be expected due to the SIM provider that we use and when use 4G/LTE. This will change to a UK IP address when you use a Wi-Fi connection or a hotspot and you will be able to see UK content.

As no appointment is necessary, we will look to remove the appointment from the diary although please feel free to re-schedule if you have any further issues in the future.

Thank you,
Tesla Service”

2)
You will only be able to see UK content if the vehicle is connected to a Wi-Fi source or hot spotting from your phone.

Thank you,
Tesla Service

 

[Adopado]

Ok need your help here fellow tessie owners.

For the avoidance of confusion ... tessie is the specific name of an app ... I'm pretty sure that's not what you mean!

 

[Katic1972]

For the avoidance of confusion ... tessie is the specific name of an app ... I'm pretty sure that's not what you mean!

Whoops no Tesla owners. Was just being familiar. ;-)

 

[Katic1972]

Should I create my own thread on this? Just thought it was apposite with the original discussion.

 

[Dilly]

My ISP is KPN.BV and BBC iPlayer is working fine. YouTube content is U.K. not Dutch