Ok.
So I've traded in the model 3. Generated a settlement figure, provided this to the dealer and they wired the money across to Tesla yesterday.
I've checked the app and all looked ok (wire payment successful).
I have had 3 subsequent emails - one telling me a personal purchase fee has been applied (figure quoted is the settlement), one that tells me a personal contract purchase credit note has been applied (figure quoted is my monthly DD) and one this morning saying the Payoff request has been cancelled.
The settlement figure was valid up until the 17th, I am due a DD soon (but I always get an email telling me they are about to take my monthly amount, and I have NOT had one this month).
The app tells me nothing, I can't generate a new settlement, can't do a one off payment, it says there are no payment due at this time, balance is £0.00.
In the documents I have a settlement estimate (the amount that was wired), a final quote which is the principal amount + interest = settlement figure valid until the 17th (all ties so far) and then they've added under account balance another DD payment? This makes the total amount higher than the settlement figure? I don't understand this at all. I can't make any sense of the loan agreement documentation.
They do not reply to emails (I have emailed them multiple times over the last week), and (so far) have not called after me leaving 2-3 message on voicemail as requested.
So I've zero clue, if the finance has been settled, totally rejected, I need to make a further payment etc etc. honestly it's an absolute shambles
Anyone have any idea how I go about getting this resolved.
So I've traded in the model 3. Generated a settlement figure, provided this to the dealer and they wired the money across to Tesla yesterday.
I've checked the app and all looked ok (wire payment successful).
I have had 3 subsequent emails - one telling me a personal purchase fee has been applied (figure quoted is the settlement), one that tells me a personal contract purchase credit note has been applied (figure quoted is my monthly DD) and one this morning saying the Payoff request has been cancelled.
The settlement figure was valid up until the 17th, I am due a DD soon (but I always get an email telling me they are about to take my monthly amount, and I have NOT had one this month).
The app tells me nothing, I can't generate a new settlement, can't do a one off payment, it says there are no payment due at this time, balance is £0.00.
In the documents I have a settlement estimate (the amount that was wired), a final quote which is the principal amount + interest = settlement figure valid until the 17th (all ties so far) and then they've added under account balance another DD payment? This makes the total amount higher than the settlement figure? I don't understand this at all. I can't make any sense of the loan agreement documentation.
They do not reply to emails (I have emailed them multiple times over the last week), and (so far) have not called after me leaving 2-3 message on voicemail as requested.
So I've zero clue, if the finance has been settled, totally rejected, I need to make a further payment etc etc. honestly it's an absolute shambles
Anyone have any idea how I go about getting this resolved.