Bostoniannu
Member
I called emergency roadside service today Sunday at 9 am PST for a flat tire. I was astounded that the hold time was 25 minutes! Fortunately I was in a safe location, but can you imagine someone on the side of the freeway nervously waiting for 25 minutes for someone to pick up? At the end of the call I quickly mentioned I should let him go take care of the queue, and he said it's really bad on Sundays because people call that number for general support ("how do I....") since that line is not open on Sunday.
When I first got my Tesla a year ago, I called and they picked right up, and I've assumed it would be like that if I ever have an emergency in the future. Today was, at the very least, unsettling.
On a positive note, the music on hold was an excellent mix of 80s music including Madonna's "Into the Groove."
I called TESLA road side assistance for two flats in Philadelphia. Hold times were a small part of the problem. I called for a tow at 8PM. and they said they would call back when a tow truck was on its way. an hour later no call so I called back. They said you asked for a tow tomorrow morning. I said "NO, I want a tow NOW!". An hour goes by I called back again, they say they tried to call me but dint answer so they closed the request. Turns out they had the wrong phone number. Its now 10PM, After another hour they call back and tell me they cant find a tow truck available until 8-10am the next morning. I give up and go to bed. Next morning at 7 am I call AAA and within 45 minutes I have a tow truck by 8am. I called Tesla road side assistance and they say the earliest a tow truck can get there is 10am. Fortunately I got the flat tires right down the street from my hotel and was able to make it back to the parking lot. But could you imagine leaving your car on the side of the road overnight waiting for a tow. This was a busy road, no shoulder.