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It’s odd to me that so many have “problems” with the app-based service and text messages. I’ve found it to be incredibly convenient and effective. I gather it has a lot to do with the variability in the individual service centers, but the two I’ve primarily interacted with (Monterey and Fresno...

Tesla is the most valuable car company in the world in market cap. They can afford to offer world class service. No more excuses! They simply choose not to prioritize this. Until more customers push back against Tesla and complain, they won't change. From 4 years ago, their service has...

--------------------------------- I had an issue earlier this year with my screen randomly rebooting. I was on a long road trip and the Tesla rep was texting me asking for more information. The texting was difficult while driving and he wanted very detailed data. We went back and forth a...

---------------------------- There are many "games" one can play to skirt around the poor service culture that is Tesla Motors. Call other service centers. Message the service manager. At one time or another, they used to work, but no more... Maybe there are new "tricks" today.. but I'm...

----------------- This is what I was hoping for, but it wasn't an option from the service rep. I HAD TO SET AN APPOINTMENT VIA THE APP. I asked if I could come in.. he said, YOU MUST SET AN APPOINTMENT. (meaning through their silly app)

-------------------- Unfortunately, this trick doesn't work. That's what I tried to do by calling and asking for the sales dept... not the service dept.. They (Tesla) caught on and promptly directed me back to SERVICE....

I have a Tesla Model S that is several years old and wanted to purchase the extended warranty. I dread speaking to anyone in Tesla service. If find them to be rude, indifferent, unmotivated, and basically uncaring. I call my local Tesla service center. I get the sales dept, because I am...

This is what it has to come down to in being a Tesla owner. "Glueing" back together your broken parts because Tesla won't honor their warranty. I may as well glue my mouth shut. Knowing how poor Tesla's after purchase service is, I try to avoid "service" like the plague - so yes, I've tried...

I was floored when they offered to help me glue the piece together... I refuse to pay $150 for a vanity visor that I only use to hold up the windshield sun shade.

I have a broken driver's side mirror visor (that I never use). The plastic clip broke and the mirror fell off. I attempt to get it warrantied. Tesla offers to glue the piece back on for me... with their super amazing glue.. (because apparently my glue wasn't good enough). Or charge me...

I've owned a Tesla Model S for 3 years and have never been impressed w/ any software updates. In fact I can say I dread every time they do an update, because it seems to degrade the performance of the car. If anything, they add silly video games and cosmetic visual nonsense (fart sounds) that...

Was just in a Southern California service center to have my vehicle: 1. Warranty issue to be addressed 2. Have the car uncorked I was pleasantly surprised by... . They actually wrapped the car seats and lined it w/ plastic.. never seen this before * Note - in fact I cover the seats myself...

Day X+9 Went to pickup my vehicle Actually surprised it got done this fast.. Everything looked fine except: 1. The seats are dirty - pen marks, some dirt marks Tesla continues to NOT cover the client seats as they do service.

My service experience has been that it never gets fixed the first time... And it usually takes 2 weeks longer than expected. Just keep an eye out for other damages they may have done to your vehicle when you do your pickup.. My Experience Summary . Difficult to get a service appointment ...

Please keep in my mind that this is MY EXPERIENCE, and in no way am I assuming that your experience will be the same... This is regarding my 2017 Model S. (7 months old) Took in my vehicle to have a major component replaced for warranty. Also mentioned 3 other warranty issues that needed to...

Is the OP suggesting that the operators of this forum turn it into an 'EXTREME FANBOY' forum? I suppose the owner/operators can do what they wish.. it's their business. I for one would prefer to have a forum with all sides being expressed, honestly and CONSTRUCTIVELY. Everyone here is a...

If it's not relevant to you.. then move on... It's just my "observation"...

Update: note - Southern California Anecdote My car was (finally) serviced back in May 2017 for various warranty issues: a. Bad side mirror b. Major paint scratch issues (from prior service blunders) * Note - These scratched came from the body shop or Tesla service being...

Sorry to hear about the issue w/ your seats... Tesla's attitude to your problem is PATHETIC. Get an appointment w/ the service dept and get the service manager involved. Be assertive about the fact that your seats have ISSUES. Lower your expectations about Tesla's service process... and...

** MAGA and NOTED. Thanks. :) ** Technically not legal in So Cal.. but I'm taking my chances at this point.. it's too hot. And I'd rather drive comfortably rather than cook w/ the sun beating down on me... For the front I have a 6" tint coming from the top... which helps A LOT!

The heat comes in from EVERYWHERE that's glass.... The more shielded you are, the more comfortable you will feel... I have limo tent on all sides, and it can still get warm on HOT days... With Pano roof.. (for me) it gets uncomfortably HOT w/ the little bit of sun beating down you.. it makes...

I've driven both solid roof and pano roof Teslas, and the solid roof is much better... The pano roof lets too much sun in... YOU AND YOUR CAR WILL COOK. You definitely need solid heavy tinting on all windows and cover up the pano w/ "something". Not advisable in hot climate/sunny places like...

it's not just about how fast you drive, it as about how heavy you are on acceleration and deceleration. Are you pushing the brake pedal to slow down regularly ** No. Use Regen alot.. or do you just ease off on the accelerator and let regenerative braking handle more of the deceleration...

I'm just sharing an observation... I'm not complaining.... The car is what it is... Let's agree to disagree....

Sorry for any misunderstanding... When I expressed doubt in anyone's "claims".. it's because it sounds pretty far fetched.... But I can see how someone can get that kind of range... "DRIVE VERY SLOW AND EASY". But that's not how I drive, and the way most people drive... you floor it when...

I suppose in order to get the ideal mileage... we all have to drive our Teslas like an old lady in a Prius.... (which completely defeats the reason for even owning a Tesla - at least for me..) (no offense to old ladies)

I'm currently using Rated Miles.

Not yet... I'll do it later tonight.. thank you....

If I'm driving 298 WH/Miles since the last charge, I believe this is very NORMAL driving . AC on . Radio on . (300 to 350)WH/Mile driving habit I would say this is all normal driving. Regardless of EPA reports or whatever... as a Tesla owner, I would much more appreciate a transparent...

I'm not using any apps or gadgets... All I know is that at full charge, my vehicle says 240 miles available... At the end of my trip, my vehicle may say 50 miles available and 142 Miles Driven. Thus 48 Miles disappeared... eg. Start Mile Reading: 240 Miles End Mile Reading: 50 Miles...

Would you mind providing the "official" TMC Definition? I'm just asking here if others are also seeing a 17 to 20% loss... because that's what I'm noting on a brand new 2017 Model S... Thus, if your vehicle states 230Miles Available, in real life, you're only going to get 80% of that... And...

None of the above... I've noticed these phantom battery loss since day 1... Other's have also cited battery loss while the car sits overnight and during the day parked at work... I'm estimating a solid 17% to 20% battery drain.

My observation has been that unstated battery losses are at about 20%. For example, your car states you have 200 miles available to drive. But in reality, you can probably get about 160 Miles (give or take). Thus the true stated mileage of your Tesla vehicle is about 20% less than what's...

My car was in for service about a month ago... and again... something came back broken.... MORE SCRATCHES, this time in the interior of the car... I need to take it back for ANOTHER warranty service.. and I am HONESTLY NERVOUS.

Your attitude is appalling!

Sorry to say.. this is a known issue w/ (at least recent builds)... quality is an issue... Be patient and enjoy your loaner car...

In So Cal... and I'd rather not say... (don't want to hurt anyone's feelings there..)

Biggest Pain Points w/ Tesla Service: . Inability to get a service appointment . Once your car is in service, they take too long to resolve the problem . Once you get the car back, often there's something else they broke. . Back to service it goes... . Back you go driving off in your loaner car...

Original Source: Tesla factory workers reveal pain, injury and stress: 'Everything feels like the future but us' When Tesla bought a decommissioned car factory in Fremont, California, Elon Musk transformed the old-fashioned, unionized plant into a much-vaunted “factory of the future”, where...

You're welcomed to send unsolicited checks to Tesla... Why are you trying to have a blanket "tax" affect everyone? Part of Tesla's sales gimic was "unlimited supercharging for life"... I do not welcome broken contracts and promises.

You got your wish....

HOW FRUSTRATING...!

Definitely getting mad and frustrated as the time goes on. To answer the above question, I got my car back from service when a back window cracked when brand new. 1. Your Tesla may experience MORE damage while at the Tesla Service Center. I found a gouge in my FW door, and someone had put...

I'm almost a year into owning my Model S (a month and half away), and of my previous cars the Model S has had the lowest service and maintenance costs of all the cars I've ever had. I think one of the things that amazes me day to day is how much is included with the Model S -- so many things...

How naive of me... ... and shame on Tesla...

. I'll refer you to post 199 .

. It's "end of story" when Tesla decides to offer WORLD CLASS SERVICE, as advertised. .

. It's quite remarkable to me how determined some people are to be offended. > FALSE! .

. TALK ABOUT CENSORSHIP! .